X
Tap here to go to the mobile version of the site.
kebab
close

Support Forum

This thread was archived. Please ask a new question if you need help.

Secure Connection Failed

Oats
Oats
Posted

I am getting an Secure Connection Failed on a website that I have been using for years and one that works in IE. How can I fix this or add and exceptions for this website.

I am getting an Secure Connection Failed on a website that I have been using for years and one that works in IE. How can I fix this or add and exceptions for this website.
  • Question details
    Product Firefox
    Topic Privacy and security settings
    System Details
    • Windows 7
    • Firefox 37.0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Bitdefender QuickScan Web Netscape Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.3
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • Firefox 37.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
  • Support URL: https://support.mozilla.org/1/firefox/37.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Bitdefender QuickScan 0.9.9.142 ({e001c731-5e37-4538-a5cb-8168736a2360})
  • Ghostery 5.4.3 (firefox@ghostery.com)
  • Nimbus Screen Capture - editable screenshots. 6.3.1 (nimbusscreencaptureff@everhelper.me)
  • Skip Cert Error 0.4.3 (skipcerterror@foudil.fr)
  • Xmarks 4.3.6 (foxmarks@kei.com)
  • cachemachine 1.94 (searchinobi@gmail.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 8400GS
  • adapterDescription2:
  • adapterDeviceID: 0x10c3
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 13023842
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 2-3-2015
  • driverDate2:
  • driverVersion: 9.18.13.4144
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 8400GS Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Close
mimi89999
mimi89999 5 solutions 44 answers
Posted

Helpful Reply

Could you give the URL of this website?

Could you give the URL of this website?
Oats
Oats
Posted

Question owner

County National Bank login

I have been using this website for years, I just rebuilt my computer and reinstalled ever tying and now I can't access it. IE works fine.

[https://web5.secureinternetbank.com/pbi_pbi1961/pbi1961.ashx?LogonBy=Connect3&PRMACCESS=Account&Rt=072402694&WCI=RemoteLogin County National Bank login] I have been using this website for years, I just rebuilt my computer and reinstalled ever tying and now I can't access it. IE works fine.
Oats
Oats
Posted

Question owner

Here is what I get

Here is what I get
mimi89999
mimi89999 5 solutions 44 answers
Posted

This website doesn't support TLS 1.2 : https://www.ssllabs.com/ssltest/analyze.html?d=web5.secureinternetbank.com&hideResults=on Please contact the website owner.

This website doesn't support TLS 1.2 : https://www.ssllabs.com/ssltest/analyze.html?d=web5.secureinternetbank.com&hideResults=on Please contact the website owner.
Oats
Oats
Posted

Helpful Reply

Why does it work on IE? Why did it use to work before I updated my computer?

Why does it work on IE? Why did it use to work before I updated my computer?
Oats
Oats
Posted

Question owner

Is there a work around for firefox?

Is there a work around for firefox?
cor-el
cor-el
  • Top 10 Contributor
  • Moderator
17586 solutions 159096 answers
Posted

This website uses deprecated RC4 cipher suites (TLS_RSA_WITH_RC4_128_SHA; security.ssl3.rsa_rc4_128_sha).

This website uses deprecated RC4 cipher suites (TLS_RSA_WITH_RC4_128_SHA; security.ssl3.rsa_rc4_128_sha). *https://developer.mozilla.org/en-US/Firefox/Releases/36/Site_Compatibility#Security