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Message to me-"Your firefox profile can not be loaded.

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  • 5 have this problem
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  • Last reply by cor-el

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It may be missing or inaccessible." A folder appeared earlier that opened to a list of the profiles, which I saved, but when I followed the directions to change the name of the profile from default, it still wouldn't work. Shoul I have moved the folder with the profile somewhere. Right now it's on the applications page. Thanks! Betty McD I'm using Safari, because I can't get Firefox to come up. I uninstalled Firefox on applications to clear it out, but it only shows this message. B.

It may be missing or inaccessible." A folder appeared earlier that opened to a list of the profiles, which I saved, but when I followed the directions to change the name of the profile from default, it still wouldn't work. Shoul I have moved the folder with the profile somewhere. Right now it's on the applications page. Thanks! Betty McD I'm using Safari, because I can't get Firefox to come up. I uninstalled Firefox on applications to clear it out, but it only shows this message. B.

Chosen solution

See:

A likely cause is a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/

You can use one of these to make Firefox create/use a new default profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
  • Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile
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Chosen Solution

See:

A likely cause is a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/

You can use one of these to make Firefox create/use a new default profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
  • Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile