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Trouble setting up to use my own email address on a MAC

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  • Last reply by Matt

Arcojenn
Arcojenn
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I'm on my work computer. I am trying to get set up to use Thunderbird. It will not grant me access to use my own email address (says wrong password) but I'm just now setting it up for the first time. I tried the system's administrator password and that didn't work either. I do not want to use Thunderbird as my default email client. Any ideas?

I'm on my work computer. I am trying to get set up to use Thunderbird. It will not grant me access to use my own email address (says wrong password) but I'm just now setting it up for the first time. I tried the system's administrator password and that didn't work either. I do not want to use Thunderbird as my default email client. Any ideas?

Chosen solution

usually it is firewall or anti virus programs blocking the network connection that results is spurious incorrect password errors from the account wizard.

Given their recent adoption on MACs I now make the suggestion to mac users as well. Check both to ensure Thunderbird has full access to the internet. Disable any email anti virus scanning (it often does not understand the port probing that goes with the auto detect feature, and simply eats the results)

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Matt
Matt
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Chosen Solution

usually it is firewall or anti virus programs blocking the network connection that results is spurious incorrect password errors from the account wizard.

Given their recent adoption on MACs I now make the suggestion to mac users as well. Check both to ensure Thunderbird has full access to the internet. Disable any email anti virus scanning (it often does not understand the port probing that goes with the auto detect feature, and simply eats the results)