Thanks for reporting. Can you give us more details? Like does this happen on other video sites or only Youtube? How are you closing Firefox? What is the model of your phone?
Alright Kenly, James has also given you the correct information. I was told you should also go to the "Contact Us" page and fill out the form there so the staff can have a ticket …
I've escalated your support request. The staff I contacted should reply soon. Thanks for donating to Mozilla. I'm not sure how an extra zero was added but the people in charge of …
Hi, I don't know about the 2nd issue with Bing search results loading incompletely.
But the Youtube audio choppiness bug has been fixed in the bug below:
Bug 1947917 - Firefo…
Open the Tiktok page in a tab and then please try the steps from this article:
https://support.mozilla.org/en-US/kb/clear-cookies-and-website-data-single-domain-android
Using …
Awesome thanks! I'll let the devs know the good news. Thanks again for helping track down when it broke & for your extensive testing. It's very much appreciated.
Hey the Firefox devs have found the problem & fixed it in the bug below:
'''Bug 1947917 - Firefox android 135 audio crackling on any website while playing video or audio'''
Ca…
Hey the Firefox devs have found the problem & fixed it in the bug below:
Bug 1947917 - Firefox android 135 audio crackling on any website while playing video or audio
Can you …
Hey Suzu & David, the Firefox devs have found the problem & fixed it in the bug below:
'''Bug 1947917 - Firefox android 135 audio crackling on any website while playing video or …
Hey guys, the Firefox devs have found the problem & fixed it in the bug below:
'''Bug 1947917 - Firefox android 135 audio crackling on any website while playing video or audio'''…
Gemdrum & Kelpie, I was close to finding the right bug. It's actually this one:
'''Bug 1947917 - Firefox android 135 audio crackling on any website while playing video or audio'…
Thanks Vlad! That was a huge help. I'm going to report your findings to that bug. Hopefully they can quickly pinpoint which patch caused the audio regression. They might provide s…
Hi Vladmir, thanks for reporting this audio bug & testing in the Beta and Nightly versions to make sure it was happening there as well. I have found at least 4 more reports of wha…
Hey EventHorizon, sorry it took me so long to find you! I was tracking Youtube audio issue questions in late Jan but could not find yours until now.
I did some digging & found …
You are 100% correct. This a new bug in Firefox. Probably introduced by something Youtube changed behind the scenes since they are constantly making changes to the video, audio & …
Jscher you were thinking correctly on this. But it appears the latest MacOS Sequioa release has stolen the Ctrl+Enter shortcut for itself to open context menus so Firefox can't us…
Great work Cor-el! I was going to start with the Encrypted Client Hello - Fallback Mechanism study after I spotted it breaking some sites for another user back on Sept 2024:
http…
Hey mrpectate, thanks for testing this one more time on Linux. I was going to reply earlier but didn't want to annoy you in case you were done trying to troubleshoot & debug this …
Thanks Kelpie for the example vids! I found the bug related to this:
[https://bugzil.la/1944207 Bug 1944207 - youtube.com - The audio keeps stuttering at a playback speed of more…
9,480 files?! I would definitely agree that's too many files in the Profile folder. I think you need have a look manually to identify some sort of pattern to the madness of the am…
You need to try a few things. Clearing your cookies & cache. Corrupted data for Amazon could be causing it to stay confused and broken. If that doesn't snap Amazon out of it, you …
This is being caused by the '''ClearURLs addon'''. It's been a longstanding silent problem of the addon. It just breaks a lot of things on Google Sheets. A fix is supposedly being…
I have been advising quite a few people to disable the '''Malwarebytes Browser Guard''' addon as I believe it is causing problems on MANY sites. It blocks captchas and messes up p…
Thanks for reporting this. I did see a few other questions reporting this between now & January. Thanks for sharing the phone's model & Android version. I wonder if this is only a…
Tính năng dịch tiếng Việt vẫn chưa sẵn sàng. Các nhà phát triển cần thêm thời gian để tạo tính năng này cho ngôn ngữ của bạn và kiểm tra nó một cách chính xác. Dần dần, nhiều ngôn…
Actually there's a very short doc for the download.mozilla.org query parameters:
https://ftp.mozilla.org/pub/firefox/releases/latest/README.txt
For myself, I had to personally…
Hi Kent, this has been reported a few times. The cause seems to be coming from the '''Malwarebytes Browser Guard addon'''. It tries to block websites and urls it thinks are threat…
Try this addon:
https://addons.mozilla.org/en-US/firefox/addon/advanced_profanity_filter/
You can add custom words to the word blocklist. See screenshot:
https://addons.mozil…
It was discovered in this question that Malwarebytes Browser Guard addon was breaking captchas:
https://support.mozilla.org/en-US/questions/1463130#answer-1673880
If you have …
Check the links using these scanners:
* https://www.virustotal.com/gui/home/url
* https://www.ipqualityscore.com/threat-feeds/malicious-url-scanner
* https://transparencyreport…
No Firefox does not have its own search engine. I wish it did as it would more focused on privacy than Google. But [https://duckduckgo.com DuckDuckGo] & [https://www.startpage.com…
Hey Frank, thanks for asking but unfortunately it's completely voluntary. There are paid staff helping on the forums but they are answering the questions for the paid products lik…
Hey Jscher, great to see you as usual. I think this is the exact same issue spotted all the way back in April 2022:
https://support.mozilla.org/questions/1373759
If it's as si…
Thank you Bob for your well explained description of the IRS 1040 form problem in Firefox. The screenshot helps a ton. That looks like a CSS alignment issue with the textboxes & t…
You're welcome! It took me a while to remember but Neat URL is the other addon that attempts to strip out the tracking parameters.
Neat URL: https://addons.mozilla.org/en-US/fi…
Hey Andy, you have a good idea here that I've seen mentioned once before in 2020:
https://support.mozilla.org/questions/1297283
I'm going to file a feature request for Pocket …
This is most likely being caused by the ClearURLs addon. It's been a longstanding silent problem of the addon. It just breaks a lot of things on Google Sheets. A fix is supposedly…
This is caused by the '''MalwareBytes Browser Guard addon'''. Please disable it. They have not fixed this issue on their side yet.
Read this article to disable that addon:
[[D…
I posted in your second thread already. But since my edit bumped your original thread up, I'll note that I reached out to a Mozilla certificate expert. Hopefully they'll have a id…
Hi kryptonitecb3, thanks for your very thorough investigation. I'm not a certificate expert but I have a feeling you're running into a fake/spoofed certificate from Mozilla. I'm n…
You're welcome! Thanks for replying back & linking us to your thread at the MB forum. I'll start reaching out to the addons staff to see if they can explain what is happening. I w…
Thanks for pointing that out td47! I've been tracking this issue as well since last year & I couldn't understand why MalwareBytes hadn't fixed it yet. Are you getting that informa…
Hi Cynthia, I would say no. I would disable Malwarebytes Browser Guard. We tend to see a lot of reports of Malwarebytes Browser Guard blocking innocent sites with no way to get ar…
Hey Noel, you're right. Those extensions are not installed by default in Firefox for Android. Is it possible a friend/family member or someone else with access to your phone insta…
Your friend is 100% right. You will still be able to access Outlook mail through Firefox. Microsoft is just discontinuing the Mail and Calendar apps on the Windows 11 OS. They wan…
Thanks for letting us know Rick. I dismissed your accidental abuse report. I also PMed you the note you added there in case you want to resubmit it as a reply. :)
Hi I found this thread late. Just checking back with you if a future release of Firefox fixed this bug you're seeing.
If not, we can definitely file a bug because that sounds l…
Whoa very strange. When a site is completely blocked off like that its caused by software that watches the internet connections. Like antivirus or firewall software. Are you sure …
Hi I found a bug report that says this was fixed in July of this year by blocking a file called '''protector64.dll''' from connecting to Firefox. This was done because this file w…
Hi its definitely not the new chip in your MacBook Air. One other person has also reported this happening on iOS as well. So it could be a issue with Costco's site. I'm glad you c…
Hey Nicolete, I was trying to get you in touch with the Sync team since you have so awesomely taken the time to post a sync-log which should help the devs see what's going on. But…
Looking at your last post, you have DuckDuckGo Privacy Essentials and uBlock Origin installed. You have the older version for uBlock Origin, 1.60.0 instead of 1.61.0. But your Duc…
I think a addon you have installed is blocking Etsy from detecting you have completed the slide puzzle. They are very similar to captchas. And when captchas fail to show up or be …
Thanks alot for reporting this samarigil66.
I also checked & found you have uBlock Origin 1.60.0, released on Sep 26, 2024. Try updating that to the latest version, 1.61.0. It…
Do you mean Browser Guard? Do you have MalwareBytes installed?
You can find Browser Guard here and remove it:
https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons
…
Super strange. I apologize if you tried these already but I have some quick ideas to run by you.
* Did you try changing your internet setting inside Firefox to "No Proxy"?
Fir…
Hey Craig, I've been noticing this pre-login form as well but was wondering could you rattle off some more sites besides Sage.com you've seen this on? I know it's too many to list…
Inkedphoenix, you may be happy to know you're not the only one experiencing this. If I type just an "o" in my address bar, it immediately autocompletes to office.com. I have never…
It sounds like the update files did not download all the way. That they became incomplete. It can happen if the internet connection gets disrupted.
Please try reinstalling Fire…
Hey Garrett. This is one of the most maddening problems I've seen with Sync over many years. I hate this dataloss bug with a passion. No one can determine why it happens but every…
Hey MassiveRican! Nice catch. Thanks for reporting this and the bump is totally fine. I don't have a iPad to test this with so I think if you filed a bug on this it would fine. I …
Hey Vintage, this issue is caused by the ClearURLs addon sadly. I don't think there's a way to whitelist that part of Amazon because the addon doesn't have a whitelist feature. Pl…
Hey Keith, I didn't forget about you. I was trying to contact someone higher up who would know exactly. As it gets tricky for us regular folks to figure out which security exploit…
Any error message displayed at all? Knowing that might be helpful to solve what's causing it.
As a quick suggestion, I wonder if any of your addons might be blocking Paramount'…
Mi ClassB, sorry again for the long post above. Just needed to get it out. :)
What I really wanted to ask you was for a exact list of all the Barclays new URLs you identified f…
Hi MI ClassB,
Thanks for posting a super detailed report. I wasn't expecting that!
I hope this doesn't sound ungrateful. Thanks for working on this.
No worries! This is the k…
Please read this article to get rid of that Password prompt:
https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-primary-password
Only follow the '''Change…
Thanks! That's what I needed to know. And wow! That's very extensive breakage.
You put it into perspective for me once you said:
''Blocks all websites that use Teachable to ser…
Was it breaking the Teachable videos only? I discovered a report back in 2022 about this happening on Teachable.
Can't view videos on Teachable
https://support.mozilla.org/que…
Thanks for reporting this! I agree that this kind of blocking breaks the website too much. Can you test if using ETP's Custom option then unchecking only the Tracking Content opti…
Hopefully you can get some more assistance in the other thread. Honestly, Thunderbird is not my expertise but I really am passionate about helping people recover from data loss. I…
Awesome, juxizoza! Thanks for reporting back that AdBlocker Ultimate was blocking it. Really helps us when others come here reporting the same problem.
Hey Sharad, this is one of those points where you have to commit to testing Firefox with all your addons disabled for at least a few days. I believe some of your addons are causin…
Hi Yvonne, I'm wondering if some security software or VPN is causing this error.
Can you try some of steps listed here:
https://appuals.com/pr-end-of-file-error/
I think th…
Hey, I'm wondering if Firefox's Tracking Protection is causing your site to behave that way. They may not like the fact that you are blocking tracking cookies or tracking scripts.…
MI ClassB, please start a new thread here:
https://support.mozilla.org/en-US/questions/new/firefox/form
Since this one is resolved, yours sounds like a different issue. Please…
This set of instructions from sfhowes should help you:
https://support.mozilla.org/en-US/questions/1427799#answer-1611744
Look for the mbox files in the old profile, in Mail/,…
Disable any addons like Disconnect, Ghostery or other privacy addons. They can block captchas from working.
See this article:
[[Disable or remove Add-ons]]
Hey FoxTech, I was the one who filed that bug. I would go ahead and report that url issue to your bank and ask them to escalate it as you can't pay your bills. But as a different …
Hey Lucy, you seem very knowledgeable to have found that. I haven't seen those settings before but can try to find out if anyone knows what they do for sure. But that's a great gu…
Hey David, we identified some cookie issues which caused bank's Bill Pay pages not to load. This affected a few banks like Bank of America, PNC Bank and TD Bank. The last one whic…
Hey Benji, thanks for the praise and the long time use of Firefox.
You have quite a few addons installed and sometimes either one of them is causing the slow loading issues or …
On Oct 15, the Firefox team released a new version called 131.0.3. They found out about the online banking not accepting cookies and fixed it quickly. The Virgin Media email might…
Hi Cynthia can you let us know the exact url of your health insurance site so we can take a look? It would help us to see if this site has been reported as having problems before.…
Hey we've been tracking this issue since you first reported it and a few people besides you reported it too. So you definitely are not alone on this.
I was waiting for a defini…
Hi there is a way to remove CompellingAgent malware but you have to follow EVERY single instruction in this guide:
https://malwaretips.com/blogs/remove-compellingagent-from-mac-v…
I believe that language is not ready yet. It took a long time to get the Translation feature ready with certain languages.
I feel that the Thai is not too far away from being a…
I also just discovered one of your older questions from mid-September:
https://support.mozilla.org/questions/1463374
I'm sorry you didn't get a response back then as the forum…
There's a chance the Strict option of Enhanced Tracking Protection could do that. Try setting it to Standard for now and retest your website. I'm really hoping that gets your webs…
Hey Ken, I'm wondering if Firefox's Tracking Protection is causing those sites to behave that way. They may not like the fact that you are blocking tracking cookies or tracking sc…
If you click this link, the older Firefox will download to your computer:
https://download.mozilla.org/?product=firefox-130&os;=osx⟨=en-US
After installing it, you will h…
Hi, I found the direct support form to contact the Mozilla VPN support team:
https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form
Please fill out a…
Thanks Cor-el! Great catch. So this issue even happens on Firefox Enterprise. Good to know.
My suspicion is he's using Bank of America. And they seem to have the most problems …
Thank you for ruling out addons as the cause. It honestly sounds like the option to Clear cookies and site data when you close Firefox is enabled. Can you check to make sure that …
