Firefox Community Forum

Get me a telephone call to start a process of overcoming incomprehensible, useless software(?) error messages, and meaningless "instructions" and "support" that requires expert parsing of IT protocols far beyond the ability of probably 95% or more of lay technology users. My name is Marc and my telephone is [edited phone# from community support forum]; call any time between 6:30 a.m. and 9:30 p.m. U.S. CDT any day at all ending in the letter "Y".

With my previous FF installation, it would remember both the width and the last selection in the sidebar after closing and re-opening FF.

I just formatted and reinstalled windows and now FF simply would not remember the last sidebar condition.

I'm using Windows 10 22H2 and FF 130 64-bit.

This is my original post. No response at all. Disappointing.

Non functioning Export/Import, upload images

At this point, if I could just get an opinion, a direction you might follow, if this was happening to you

It keeps recurring. This time it took 3 weeks from the time that last post. As I said in the past post, the problem is a corrupted 'sessionstore.jsonlz4 file.

My evidence is that when i ran about:support - Troubleshooting, the problem was still happening.

I just mounted a backup profile, created during the last incident. Works fine. I took the sessionstore.jsonlz4 from that backup and replaced the one in the problem profile.

After doing the replacement, the problematic profile symptoms have disappeared. At least for now, that is.

But now, I have to restore the missing portion of the session (tabs/history) created between the last occurrence and now, because of the replacement of the corrupted sessionstore.jsonlz4 with the backup.

Nobody has offered a way to do this that is not a time consuming ordeal.

What would you do?

Sometime in not more than the last two weeks (maybe just since 9/1/24?) I started seeing this: 1. open new tab, see small FF icon and "New Tab" text. 2. enter URL and press 'Enter', or, click a favorite/hotlink on that page. 3. between that time and the time that the page actually loads, the tab icon changes from FF to the new-twitter "X" icon! 4. the "X icon" remains even after the "New Tab" text changes, and does not change to the icon of the actual web site until after its page has (fully?) loaded. See screen shots. FF version 129.0.2 (64-bit) PS - I do not use Twitter/X. I do not believe that I have ever been there, and certainly not on purpose. I use Duck Duck Go as my search engine I have not done any cache flushing, etc.

Hi, I've started my laptop after 3 days, opened Firefox web browser and all my tabs are closed / lost. If I try History -> "Recently closed windows" is greyed out. How can I recover all my tabs from this computer?

Thank you, Tudor

Hi Team,

Can we get details regarding the latest ESR release (128) installation issue in Windows 2012 R2 server.

We are facing failure issue of ESR 128 x64 in windows 2012 R2 server.

Regards, MM

I posted it on bugzilla too, so any kind of help is appreciated, I am tired of resizing it multiples times a day.

Steps to reproduce--> Add 'Show sidebars' to the toolbar using toolbar customization. After opening the sidebar & then bookmark panel in it, I decreased sidebar's width to the minimum by dragging the border.

Actual results--> After sometimes[opening and closing firefox a few times], sidebar's width resized itself to the default [here I didn't change anything, 'bookmark panel' remain selected]

Expected results--> Width of 'Bookmark panel'[or any other panel] in the sidebar should have remained of the width it was resized manually.

I recently installed BitDefender Password Manager. I see the message "Can't Read and change data on this site".

how can i enable the BitDefender Password manager to access all sites?

I have 1 firefox account, and two different outlook mail accounts. How can I keep both email accounts open simultaneously?

First I open a firefox private window, and then i open a MS Outlook email instance, disabling all optional cookies.

Then I open a second private Firefox instance, and when I open the second MS Outlook instance (cookies disabled like above), the MS account auto-opens the account I already opened. If I sign out of the second instance, the first instance also closes. I sign in to the second instance with the other MS Outlook account, the first MS account (in the previously opened private window) opens to the second MS outlook account.

I want to have both MS outlook accounts open simultaneously. I was able to do this in Windows 10. What changed, and how do I get the Windows 10 (preferred) behavior back?

Thanks

Hello To whom it may concern, I have been using Firefox for most of my life I'm 42 years old. Firefox is my go to browser and always my default. Most of the time I delete any other browser on my computer or just never use it and take away all icons from desktop. But over the years I've learned that it's good to always have at least one backup might not use it but it's nice to know it's there if I need it. I loved Firefox until recently. Recently it's been giving me a tremendous amount of problems and troubles. I used to have hundreds of bookmarks all my passwords were saved on it everything until recently. About a month ago is when I first encountered this problem and it's only magnified sense. I went to bed one night and put my computer in sleep mode before I did. Got up the next day turn on my computer went to press Firefox and restore previous session and it shows on my taskbar but would not let me maximize I do run 2 screens I tried to restore I tried to maximize I tried to close it and reopen it all to no success. I even disconnected the second screen to where the computer only had one screen my laptop in order to see if it would load and maximize on just that taking away any other variable. Nothing worked. I tried reading tons of forms and watching YouTube videos and everything else I'm trying to figure out why this is happening and why this is not working. I tried the four different suggestions that was online using a different browser obviously because I couldn't use Firefox Sam told me to rename a file with the ending dot old. Some told me to go into command prompt and run as administrator and do some things in that which I did and then restart the computer and go back into it still no success I'm not computer illiterate but this problem is very annoying and irritating. I finally decided to uninstall Firefox and then reinstall and see if that would fix this problem. It did for the first time opening it the next day when I went to use it again same problem and the part that makes me mad the most was I lost everyone of my bookmarks and I lost all my passwords to everything very frustrating and extremely time consuming and then for the problem to continue to persist extremely annoying. I then went through all the forms and all the videos again trying all the suggestions once again. That rename dot old seem to work using the windows R key and typing in a certain thing. It's been working for maybe a week. I started reclaiming passwords and bookmarks and getting it reset all back up again. Then I get up today and the problem is back again I try all the suggestions once again and nothing is working same problems but no solution. And these recommendations go all way back to 2018-2019 20/20/2022 nothing current. My computer is an Asus gaming laptop I have 16 gigs of ram I have almost a terabyte hard drive space I have extremely fast Internet and I'm running Windows 10 home. The fact that this problem continues to happen has completely obliterated my trust with Firefox and at this point I'm looking for another browser to take over my everyday tasks and what I need to do because Firefox is not cutting it no more. I've never had these issues in the past like this never to this extreme. I cannot afford to lose my bookmarks and passwords every time Firefox wants to have an issue it's too costly for time patience frustration stress irritation it's too much to handle. Firefox used to be excellent and I loved it more than any other browser or search engine but now it's went completely just shit. And the way this is going I can't continue to support and use this browser if this is the way it's gonna go. not to mention dozens of hours over the past month with the issues that continue to persist. When a browser becomes more of a headache and irritation then what it's worth it's time to move on. I spent two hours today trying to find a contact phone number customer support chat anything to finally get this issue resolved once and for all. But for all that effort no success after two hours of trying to figure out how to get ahold of you guys I finally came to this and I have no idea if anyone will even read this respond or even can offer any help but at this point I will never recommend this browser again to anyone with what it's cost me I don't even know most of my bookmarks and I damn sure don't know any of my passwords unfortunately I trusted Firefox and I think I put way too much trust with this app. Sincerely Chris Chris8279wilkins@gmail.com 530-988-6208

For the past few days I am unable to use Firefox to access Youtube. I keep getting the page with the monkey saying "something went wrong" and it doesn't allow me to go any furthur. I have cleared my cache and cookies... still have the same issue. Thanks in advance for help.

Back near start of 2024, an update to Firefox resulted in "Primary Password" being dropped when ever "Clear Recent History" is done. Requiring you to re-enter your "Primary Password".

Prior to 2024, a "Clear Recent History" could be done and your "Primary Password" was not dropped (not effected).

Initially, I thought it was a code problem which would get fixed with next update of Firefox. However, the problem has remained. I have not been able to find a way to tell Firefox thru preferences to or config to not clear "Primary Password".