Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

reloaded firefox and lost bookmarks, tried multiple things, no working

more options

reloaded Firefox and I cannot find my old bookmarks. I followed your directions, tried backing up the bookmarks folder but still not working. Someone please help, I had tons of important bookmarks, hard to refind sites.

reloaded Firefox and I cannot find my old bookmarks. I followed your directions, tried backing up the bookmarks folder but still not working. Someone please help, I had tons of important bookmarks, hard to refind sites.

すべての返信 (1)

more options

Did you install Firefox "over" your previous installation, or did you remove the previous installation first? In the removal process, you have the choice to preserve or remove your personal settings. Hopefully you chose to preserve them.

Could you check for multiple settings (profile) folders? Open

Help > Troubleshooting Information > Show Folder

Then navigate the Windows Explorer dialog up a level and see whether there are other settings folders there. Usually they have nonsense names.

If you can see other folders, your previous settings might be in one of those. You could try switching from your current settings to one of the others. To do this, start up into Firefox's Profile Manager, as described in this article: Profile Manager - Create, remove or switch Firefox profiles. Just select a different profile to try it and click Start Firefox. (Don't delete anything.)

If you only have the one folder, can you drill down into the bookmarkbackups folder and see whether there are any older files there? These could be past copies of the bookmarks you're looking for. I think you've tried this, but if not, let us know what you find.