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Firefox crashes

  • 1 件の返信
  • 7 人がこの問題に困っています
  • 6 回表示
  • 最後の返信者: John99

Murti10
Murti10
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Hi! Here is my crash report. I hope youll find the reason Mozilla keeps crashing ID: 595d543c-2cdb-47e4-a47b-67ce42110903 Signature: RtlEnterCriticalSection 

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   Raw Dump
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Signature RtlEnterCriticalSection UUID 595d543c-2cdb-47e4-a47b-67ce42110903 Date Processed 2011-09-03 11:11:29.40849 Uptime 19 Last Crash 2.0 days before submission Install Age 2.0 days since version was first installed. Install Time 2011-09-01 17:39:53 Product Firefox Version 6.0.1 Build ID 20110830092941 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 CPU x86 CPU Info GenuineIntel family 6 model 14 stepping 12 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffffffffe98a427c User Comments App Notes AdapterVendorID: 8086, AdapterDeviceID: 27a2, AdapterDriverVersion: 6.14.10.4543 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- Processor Notes Priority Job EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{83BACD15-D51D-4017-9E17-B52F46D29D18}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{83BACD15-D51D-4017-9E17-B52F46D29D18}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{95F2DA5C-61DC-4878-8A1B-63AC4066BFFD}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{95F2DA5C-61DC-4878-8A1B-63AC4066BFFD}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{12DB691B-E697-47AF-A028-C7EE04E0947D}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{12DB691B-E697-47AF-A028-C7EE04E0947D}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{AE10E1F6-4057-4FFC-869E-CC5263615562}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{AE10E1F6-4057-4FFC-869E-CC5263615562}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{257D5AD3-E86F-4379-B2A7-80AF285AE265}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{257D5AD3-E86F-4379-B2A7-80AF285AE265}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E190516-2A50-4BFC-8D6A-F745059C5B8D}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E190516-2A50-4BFC-8D6A-F745059C5B8D}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{03136F00-ACA8-432F-AF05-35C0150DA8A3}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{03136F00-ACA8-432F-AF05-35C0150DA8A3}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{F2F7B733-F3A3-4A0B-A5B9-04BF42D8B158}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{F2F7B733-F3A3-4A0B-A5B9-04BF42D8B158}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{BA9D1350-C947-4B7F-88DD-379720666C89}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{BA9D1350-C947-4B7F-88DD-379720666C89}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll Adapter Vendor ID Adapter Device ID Bugzilla - Report this Crash Related Bugs 

   666278 NEW Crash in js::GCHelperThread::doSweep at RtlEnterCriticalSection
   556194 RESOLVED FIXED Use-after-free of PluginInstanceChild.mAsyncCallMutex; crash [@mozilla::BlockingResourceBase::CheckAcquire] or [@ mozilla::DeadlockDetector<mozilla::BlockingResourceBase::DeadlockDetectorEntry>::CheckAcquisition] or [@ RtlEnterCriticalSection ]
   547247 VERIFIED FIXED [OOPP] Crash [@ RtlEnterCriticalSection ] when ending mozilla-runtime on a page that does not contain a plugin
   666281 NEW STACK_OVERFLOW crash in nsHtml5UTF16Buffer::~nsHtml5UTF16Buffer at RtlEnterCriticalSection
   546483 RESOLVED DUPLICATE Firefox 3.7a1 Crash [@ RtlEnterCriticalSection ]
   563847 RESOLVED FIXED Firefox 3.6.4 Crash Report [@ ntdll.dll@0x222a2 ] [@ RtlEnterCriticalSection ] (from PluginInstanceChild::FlashThrottleMessage) 3.6.4 sigs with [@ @0x0 | CallWindowProcAorW ] and some crashes [@ RtlRaiseStatus ] and [@ zzz_AsmCodeRange_End ]
   552294 RESOLVED FIXED OOPP browser-side crashes [@ RtlEnterCriticalSection ] inside mozilla::plugins::PluginModuleParent::CleanupFromTimeout
   614979 RESOLVED FIXED Flash Plugin Crashes [@ RtlEnterCriticalSection ]

Crashing Thread Frame Module Signature [Expand] Source 0 ntdll.dll RtlEnterCriticalSection 1 mozcrt19.dll arena_dalloc obj-firefox/memory/jemalloc/crtsrc/jemalloc.c:4172 2 mozcrt19.dll free obj-firefox/memory/jemalloc/crtsrc/jemalloc.c:6037 3 xul.dll nsLocalFile::Release xpcom/io/nsLocalFileWin.cpp:741 4 xul.dll nsRefPtr<nsPresContext>::~nsRefPtr<nsPresContext> obj-firefox/dist/include/nsAutoPtr.h:969 5 xul.dll nsLocalFile::Remove 6 xul.dll nsLocalFile::Remove 7 xul.dll nsLocalFile::Remove 8 xul.dll nsLocalFile::Remove 9 xul.dll nsLocalFile::Remove 10 xul.dll DeleteDirThreadFunc netwerk/cache/nsDeleteDir.cpp:47 11 nspr4.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c:426 12 nspr4.dll pr_root nsprpub/pr/src/md/windows/w95thred.c:122 13 mozcrt19.dll _callthreadstartex obj-firefox/memory/jemalloc/crtsrc/threadex.c:348 14 mozcrt19.dll _threadstartex obj-firefox/memory/jemalloc/crtsrc/threadex.c:326 15 kernel32.dll BaseThreadStart

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Hi! Here is my crash report. I hope youll find the reason Mozilla keeps crashing ID: 595d543c-2cdb-47e4-a47b-67ce42110903 Signature: RtlEnterCriticalSection Details Modules Raw Dump Extensions Comments Correlations Signature RtlEnterCriticalSection UUID 595d543c-2cdb-47e4-a47b-67ce42110903 Date Processed 2011-09-03 11:11:29.40849 Uptime 19 Last Crash 2.0 days before submission Install Age 2.0 days since version was first installed. Install Time 2011-09-01 17:39:53 Product Firefox Version 6.0.1 Build ID 20110830092941 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 CPU x86 CPU Info GenuineIntel family 6 model 14 stepping 12 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffffffffe98a427c User Comments App Notes AdapterVendorID: 8086, AdapterDeviceID: 27a2, AdapterDriverVersion: 6.14.10.4543 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- Processor Notes Priority Job EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{83BACD15-D51D-4017-9E17-B52F46D29D18}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{83BACD15-D51D-4017-9E17-B52F46D29D18}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{95F2DA5C-61DC-4878-8A1B-63AC4066BFFD}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{95F2DA5C-61DC-4878-8A1B-63AC4066BFFD}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{12DB691B-E697-47AF-A028-C7EE04E0947D}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{12DB691B-E697-47AF-A028-C7EE04E0947D}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{AE10E1F6-4057-4FFC-869E-CC5263615562}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{AE10E1F6-4057-4FFC-869E-CC5263615562}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{257D5AD3-E86F-4379-B2A7-80AF285AE265}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{257D5AD3-E86F-4379-B2A7-80AF285AE265}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E190516-2A50-4BFC-8D6A-F745059C5B8D}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E190516-2A50-4BFC-8D6A-F745059C5B8D}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{03136F00-ACA8-432F-AF05-35C0150DA8A3}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{03136F00-ACA8-432F-AF05-35C0150DA8A3}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{F2F7B733-F3A3-4A0B-A5B9-04BF42D8B158}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{F2F7B733-F3A3-4A0B-A5B9-04BF42D8B158}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{BA9D1350-C947-4B7F-88DD-379720666C89}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{BA9D1350-C947-4B7F-88DD-379720666C89}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll Adapter Vendor ID Adapter Device ID Bugzilla - Report this Crash Related Bugs 666278 NEW Crash in js::GCHelperThread::doSweep at RtlEnterCriticalSection 556194 RESOLVED FIXED Use-after-free of PluginInstanceChild.mAsyncCallMutex; crash [@mozilla::BlockingResourceBase::CheckAcquire] or [@ mozilla::DeadlockDetector<mozilla::BlockingResourceBase::DeadlockDetectorEntry>::CheckAcquisition] or [@ RtlEnterCriticalSection ] 547247 VERIFIED FIXED [OOPP] Crash [@ RtlEnterCriticalSection ] when ending mozilla-runtime on a page that does not contain a plugin 666281 NEW STACK_OVERFLOW crash in nsHtml5UTF16Buffer::~nsHtml5UTF16Buffer at RtlEnterCriticalSection 546483 RESOLVED DUPLICATE Firefox 3.7a1 Crash [@ RtlEnterCriticalSection ] 563847 RESOLVED FIXED Firefox 3.6.4 Crash Report [@ ntdll.dll@0x222a2 ] [@ RtlEnterCriticalSection ] (from PluginInstanceChild::FlashThrottleMessage) 3.6.4 sigs with [@ @0x0 | CallWindowProcAorW ] and some crashes [@ RtlRaiseStatus ] and [@ zzz_AsmCodeRange_End ] 552294 RESOLVED FIXED OOPP browser-side crashes [@ RtlEnterCriticalSection ] inside mozilla::plugins::PluginModuleParent::CleanupFromTimeout 614979 RESOLVED FIXED Flash Plugin Crashes [@ RtlEnterCriticalSection ] Crashing Thread Frame Module Signature [Expand] Source 0 ntdll.dll RtlEnterCriticalSection 1 mozcrt19.dll arena_dalloc obj-firefox/memory/jemalloc/crtsrc/jemalloc.c:4172 2 mozcrt19.dll free obj-firefox/memory/jemalloc/crtsrc/jemalloc.c:6037 3 xul.dll nsLocalFile::Release xpcom/io/nsLocalFileWin.cpp:741 4 xul.dll nsRefPtr<nsPresContext>::~nsRefPtr<nsPresContext> obj-firefox/dist/include/nsAutoPtr.h:969 5 xul.dll nsLocalFile::Remove 6 xul.dll nsLocalFile::Remove 7 xul.dll nsLocalFile::Remove 8 xul.dll nsLocalFile::Remove 9 xul.dll nsLocalFile::Remove 10 xul.dll DeleteDirThreadFunc netwerk/cache/nsDeleteDir.cpp:47 11 nspr4.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c:426 12 nspr4.dll pr_root nsprpub/pr/src/md/windows/w95thred.c:122 13 mozcrt19.dll _callthreadstartex obj-firefox/memory/jemalloc/crtsrc/threadex.c:348 14 mozcrt19.dll _threadstartex obj-firefox/memory/jemalloc/crtsrc/threadex.c:326 15 kernel32.dll BaseThreadStart Show/hide other threads

すべての返信 (1)

John99
John99
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I hope you solved the problem. Sorry no one replied earlier.

I note there are a number of bugs relating to that, it may be something with multiple possible causes, have you tried following the general advice given in the linked KB article above ?
(That involves use of safe mode, and disabling plugins, checking all software and drivers are up to date, and considering the possibility of malware.)

I note the crashing thread involves mozcrt19.dll

この投稿は John99 により に変更されました