Firefox Forum di supporto

i Had a Firefox Weave Account From Back in 2012, and now, i cannot access it. ¿ Where did it go, please.  ?

i Still have the eMail Address associated with my Weave Account, and i Registered with Weave in 2012.

Now, FF Sync says that i Do Not Exist.

All i get is this error "Unknown account. Sign up" at about:accounts?action=signin&entrypoint=preferences

¿ Where did my Weave Account and Data please.  ?

I'm trying to sync my firefox, but when I go to my preference page, nothing is listed and it doesn't give me the the option to add a device, register, or anything. It's literally a blank window. I can't find where to register on mozilla and when I go to sign in, it says incorrect username/password. I asked to send the password, but the emails never showed up. This is extremely annoying and frustrating and your support site is just sending me in circles.

I have a working Firefox sync account, running on two computers already. I tried to log in on a new computer, and received a "Password Incorrect" error. I think this is related to the change to Sync in Sep 2015.

My account was created in 2012, and the password is stored in a password manager, so I know it is not lost and not incorrect. The password was last changed in Aug 2012.

I tried following the instructions here: https://support.mozilla.org/en-US/kb/sync-your-firefox-bookmarks-history-passwords-and- but there is already a Sync account with my email address, so it doesn't work.

How do I create a new Firefox account with the existing email address, without losing the existing information? Is it best to delete the account with a connected computer, then create a new account and synchronise again?