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Mozilla VPN and Big Sur

Christopher Schroeder
Christopher Schroeder
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I was using Mozilla VPN on a MacBook Pro (Big Sur 11.X), which initially seemed fine but then started having problems reconnecting to the internet after standby. After a clean OS reinstall and then updating to 11.2, the MacBook wouldn't recognize an external hard drive even though I hadn't reinstalled Mozilla VPN, and an Apple support tech determined that the problem was altered permissions that had to be reset. (A new MacBook test account did recognize the external hard drive.) I reset the permissions and then reinstalled Big Sur 11.2 again, and now the MacBook once again recognizes the external hard drive. However, I'm reluctant to reinstall Mozilla VPN until I understand more -- could the primary account permissions have been altered by Mozilla VPN, or was that problem more likely a previous Big Sur OS issue? Thanks.

I was using Mozilla VPN on a MacBook Pro (Big Sur 11.X), which initially seemed fine but then started having problems reconnecting to the internet after standby. After a clean OS reinstall and then updating to 11.2, the MacBook wouldn't recognize an external hard drive even though I hadn't reinstalled Mozilla VPN, and an Apple support tech determined that the problem was altered permissions that had to be reset. (A new MacBook test account did recognize the external hard drive.) I reset the permissions and then reinstalled Big Sur 11.2 again, and now the MacBook once again recognizes the external hard drive. However, I'm reluctant to reinstall Mozilla VPN until I understand more -- could the primary account permissions have been altered by Mozilla VPN, or was that problem more likely a previous Big Sur OS issue? Thanks.

Semua Balasan (4)

SUMOsJR
SUMOsJR
  • Moderator
  • Administrator
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Hi there.

Thanks for your question.

Your initial notes about the VPN not being able to reconnect has me thinking that the issue is with the DNS currently set on your computer (causing the connection to be lost if the VPN is turned off). However, the rest of your comments point towards a computer specific issue.

The Mozilla VPN should not have changed any user permissions set, rather your computer may have required you to grant permissions prior to install.

Can you clarify what permission the tech was talking about? That may help us understand the issue more effectively.

Christopher Schroeder
Christopher Schroeder Pemilik pertanyaan
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Thanks.

< diskutil resetUserPermissions / `id -u`> within my own user terminal < repairHomePermissions > in MacOS recovery terminal

SUMOsJR
SUMOsJR
  • Moderator
  • Administrator
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Thanks for providing those details. Those are not permissions the VPN would affect on install.

Christopher Schroeder
Christopher Schroeder Pemilik pertanyaan
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Thanks for the feedback -- I appreciate it.