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After disabling and starting in safe mode, the connection time is still extremely slow.

  • 3 válasz
  • 1 embernek van ilyen problémája
  • 15 megtekintés
  • Utolsó üzenet ettől: cor-el

sonnyboy1
sonnyboy1
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My cache empties on closing the browser and I delete history every day. Still most times, the connection time is horrible, sometimes up to 80 seconds. I run Malwarebytes and Super Anti Spyware every night. Kaspersky anti-virus runs constantly so it's up to the minute protection. This only started about 7 weeks ago and I've tried all the suggestions I could find on the web, without results. My server is Comcast, with 50mbps and I've been very happy with them for the past 3 years. I'm at my wits end and don't know where to turn. Can anybody give me help?

My cache empties on closing the browser and I delete history every day. Still most times, the connection time is horrible, sometimes up to 80 seconds. I run Malwarebytes and Super Anti Spyware every night. Kaspersky anti-virus runs constantly so it's up to the minute protection. This only started about 7 weeks ago and I've tried all the suggestions I could find on the web, without results. My server is Comcast, with 50mbps and I've been very happy with them for the past 3 years. I'm at my wits end and don't know where to turn. Can anybody give me help?

Összes válasz (3)

Mark Schmidt
Mark Schmidt
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

sonnyboy1
sonnyboy1 Kérdés tulajdonosa
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Hi Mark, Thanks for your reply, but I had already done the safe mode start. When that didn't help, I 'reset' Firefox, but that didn't help either.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Try to disable IPv6 (check for other possible causes as well).