Payment taken but "Error confirming subscription…"
I've tried to bill my Mastercard and I get an "Error confirming subscription..." message. My bank (Monzo) has marked the transaction as pending and an active card check was made.
Subsequent re-tries have lead to no further billing but an extra active card check each time.
Sounds like the backend has confirmed and marked on my record that a payment has been made but a bug somewhere else is throwing an error.
All Replies (2)
Update: Payment has been refunded
Hi there,
thank you for posting on the forum. I am sorry to hear this happened!
Are you trying to subscribe with an existing email address? I would be happy to assist you further with this is if you need. You can send me a private message with your email and I will reach out to you directly.