מוצגות שאלות עם התגיות: הצגת כל השאלות

Sync not working

SO i recently switched from linux to windows hoping that all my firefox acc info will be synced to windows so i login and sync but it completes sync without actually givi… (read more)

SO i recently switched from linux to windows hoping that all my firefox acc info will be synced to windows so i login and sync but it completes sync without actually giving me anything . ive tried force sync as well but nothing seems to be working as if there was no sync data but this cant be true since i recall syncing on my android phone like maybe a month back. i fear my data is lost so please help coz i have too much valuable info saved

Asked by sakshamiscool3434 לפני שבוע

Last reply by Dropa לפני שבוע

Lost passwords after update

My firefox updated and all of my passwords are gone and I am logged out of all accounts. How can I recover them. None of my other saved mozilla profiles (in about:profile… (read more)

My firefox updated and all of my passwords are gone and I am logged out of all accounts. How can I recover them. None of my other saved mozilla profiles (in about:profiles) had the missing password data.

I have key and logins.json folders on my computer and I have most of my saved passwords on a mozilla firefox account on my ipad. It's the same login profile but they are not sync'd and I am afraid sync-ing will delete the passwords.

How can I get the json passwords or the ipad passwords onto my most updated version of firefox?

Asked by ausjia13 לפני שבוע

Last reply by Terry לפני שבוע

Undo recent sync

Is there a way to return to a previous sync? I rebooted up an old computer that was my original firefox account. once I relaunched firefox i re-synced all my firefox devi… (read more)

Is there a way to return to a previous sync? I rebooted up an old computer that was my original firefox account. once I relaunched firefox i re-synced all my firefox devices to that old computer. So all the bookmarks and such were messed up.

Asked by Tr4stanley לפני שבוע

Last reply by cor-el לפני שבוע

all my bookmarks and browser history is gone

This morning I login into my work laptop and my bookmarks menu, bookmarks and browser history in Firefox are all gone. Its really hosing me up for my work I primarily use… (read more)

This morning I login into my work laptop and my bookmarks menu, bookmarks and browser history in Firefox are all gone. Its really hosing me up for my work I primarily used the Firefox browser for my work and didn't write it all down. How do I get it all back?

Thanks,

Larry Landry

Asked by larry.landry לפני שבוע

Last reply by cor-el לפני שבוע

Firefox Home Page (about:home) Shortcuts

I use 4 rows of shortcuts pinned to the Firefox homepage. I modify each shortcut to best describe the url. Whenever I install Firefox on a different computer and sync the… (read more)

I use 4 rows of shortcuts pinned to the Firefox homepage. I modify each shortcut to best describe the url. Whenever I install Firefox on a different computer and sync the homepage, the shortcuts go back to the default descriptions and mix up the order in the 4 rows. How do I get the shortcuts to stay in the same order and with the same titles after I login for the first time and sync? When they are "unpinned" they go back to the default title and re-pinning them keeps them with the default title. I'd like to be able to re-title them, pin them and then have them show up that way on a new Firefox install when they are synced. Is it possible? Is my description too complicated to understand? I have looked for answers in help but unable to find anything

Asked by Goose לפני שבוע

Last reply by cor-el לפני שבוע

I do not want the new Firefox View. How do I reject this update?

Tell me how to reject the "New" Firefox View. I do not want Firefox as my browser on my mobile device. I want my "old" Firefox browser page! I am not a "programmer" I am … (read more)

Tell me how to reject the "New" Firefox View. I do not want Firefox as my browser on my mobile device. I want my "old" Firefox browser page!

I am not a "programmer" I am not tech savvy! at 79 years I don't want to waste my time trying answer questions that I don't even understand.

If I can't get the version I was using last week, I will be forced to discontinue using Firefox since I can't access the previous version of Firefox browser.

Asked by chuck-char לפני שבוע

Last reply by jscher2000 - Support Volunteer לפני שבוע

accidently deleted firefox and email address i cant access anymore

HI, i deleted my firefox while cleaning up, had 2 downloaded for some reason. All of my toolbar and saved stuff is gone! I thought it had it synced but its going to my ol… (read more)

HI, i deleted my firefox while cleaning up, had 2 downloaded for some reason. All of my toolbar and saved stuff is gone! I thought it had it synced but its going to my old email at a company i dont work for anymore. Any way to recover this? And thanks! Tom

tom@chicagophc.com is old address tomalcock@yahoo.com is new account

Asked by tom231 לפני 2 שבועות

Last reply by cor-el לפני 2 שבועות

restore old data from firefox

Hi Mozilla Team i have formatted my laptop and reinstalled Firefox and when i logged in with my Firefox account , it didn't restore my saved data automatically ( bookmark… (read more)

Hi Mozilla Team

i have formatted my laptop and reinstalled Firefox and when i logged in with my Firefox account , it didn't restore my saved data automatically ( bookmarks , passwords....etc ) i tried to restore the the data manually , and i accidentally restored a different a different google account on my current Firefox account so now 1 - i can't remove the current data i have on the Firefox account 2 - i need to know if i can restore data that i have saved several months ago , coz i reinstalled Firefox before after formatting and i didn't have any problem in the past with that

Thank You

Asked by shimaa.youssef לפני 2 שבועות

Last reply by Dropa לפני 2 שבועות

How to recover all my bookmarks

Good evening, I contact you cause recently I had a serious problem with my Macbook and I had to erase the central unit in order to reinstall the system. I have another c… (read more)

Good evening,

I contact you cause recently I had a serious problem with my Macbook and I had to erase the central unit in order to reinstall the system. I have another computer, so when I logged in I thought that I would recover all my data, cause I thought it was stored on your servers.

I have been using Firefox for years, so I have saved a lot of valuable information. That is why, I would like to get it back. I writing you hoping that you can help me to restore the Firefox that I have using for years. Is there any solution? Can you help me,please?

Thank you in advance for your help. Antonio

Asked by abejper לפני 2 שבועות

Last reply by cor-el לפני 2 שבועות

Sync not works

Hello! 2 weeks ago I re-installed Firefox and logged in as usual to my account to synchronize tabs, passwords e.t.c., but all data lost for unknown reason. Can you please… (read more)

Hello! 2 weeks ago I re-installed Firefox and logged in as usual to my account to synchronize tabs, passwords e.t.c., but all data lost for unknown reason. Can you please help to restore it? Thanks!

Asked by max33inbox לפני 2 שבועות

Last reply by Paul לפני 2 שבועות

Setting a Master Sync computer

I had several devices connected to sync. I want my main desktop to be the "mothership" so to say, and all other devices mimic its settings. I'm terrified I'm going to hit… (read more)

I had several devices connected to sync. I want my main desktop to be the "mothership" so to say, and all other devices mimic its settings. I'm terrified I'm going to hit sync on my new laptop and it'll just sync its empty bookmarks to all devices.

What do I have to do to ensure that everything copies my PC, instead of pushing their own changes?

Actually ideally what I want to happen is for all my devices to get their settings from the master computer, but any changes they make after that to be sent upstream to the mothership and vice versa

Asked by signusmelko לפני 3 שבועות

Last reply by jonzn4SUSE לפני 3 שבועות

Mozilla account password incorrect and 2fa / backup code incorrect

Let me start off with I've read https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication I use a password manager and when I tried to sign in i… (read more)

Let me start off with I've read https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication

I use a password manager and when I tried to sign in it told me the password was incorrect. Little bit concerning, I reset it. Things are going good. It asks me for my 2fa. I enter it. Incorrect. I try it again. Incorrect. Third time. Incorrect. I make sure both my devices' time is correct. They are. I try a separate device. Same issue. I go grab my USB with my backup codes. I put them in. Backup authentication code not found.

And according to the article I'm basically being told to go sodomize myself as Mozilla doesn't provide any support outside of community support.

Is there anything that can be done?

Asked by noreply4 לפני 4 שבועות

Last reply by willjoe24421 לפני 3 שבועות

Firefox account sign on works on all browsers EXCEPT Firefox ....

Since a few weeks ago I can't sign on to my Firefox account from Firefox. It works fine from Edge and Chrome on the same laptop so not a network, anti-virus, security iss… (read more)

Since a few weeks ago I can't sign on to my Firefox account from Firefox. It works fine from Edge and Chrome on the same laptop so not a network, anti-virus, security issue.

The problem started after an upgrade of Firefox. When I try "Sign in for Sync" I just get a spinning icon and the "moz://a" logo at bottom left (see attachment). If I copy paste same URL into Chrome or Edge on the same laptop it works just fine. I'm writing this while signed in from Chrome.

I've tried private window, clean re-install (which isn't that clean since it seem to remember I had Firefox earlier....) and I think I'm about to give up on this.

///Bo

Asked by bo9 לפני 3 שבועות

Last reply by cor-el לפני 3 שבועות

Two-Factor Authentication

Hi I have a very big problem, I emailed several times but did not get an answer I activated a two-step password with the Microsoft Authenticate software, which unfortun… (read more)

Hi I have a very big problem, I emailed several times but did not get an answer I activated a two-step password with the Microsoft Authenticate software, which unfortunately was deleted on my mobile phone. Now the problem is that I didn't save my backup code and now I can't enter my account. What is the solution, what should I do, please help me

Give me the firefox support email so I can talk to them directly for authentication

Asked by HAMI.TMB לפני 3 שבועות

Last reply by cor-el לפני 3 שבועות