חיפוש בתמיכה

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

constant hanging began 8/29/11. Worse yesterday AFTER updating Firefox. Is there a known new issue?

  • 6 תגובות
  • 60 have this problem
  • 6 views
  • תגובה אחרונה מאת DDDS

more options

I can no longer use Firefox because it hangs upon every use. I do mean every use. Even clicking to open and read an email or scroll on a page causes it to hang (not responding). It started a few days ago. Became unusable today after updating to the newest version, which I was expecting to help, not make things worse. Have had to use IE today - and I hate that!

09/10/11 Update: disabling Symantec IPS 3.1 fixed my issue for a few days. After installing yet another Mozilla update, I'm right back where I was, unable to use it because it hangs constantly. Going back to IE until I have more time to troubleshoot this.

9/11/11 Disabled all add-ons and sync. Still hangs constantly.

I can no longer use Firefox because it hangs upon every use. I do mean every use. Even clicking to open and read an email or scroll on a page causes it to hang (not responding). It started a few days ago. Became unusable today after updating to the newest version, which I was expecting to help, not make things worse. Have had to use IE today - and I hate that! 09/10/11 Update: disabling Symantec IPS 3.1 fixed my issue for a few days. After installing yet another Mozilla update, I'm right back where I was, unable to use it because it hangs constantly. Going back to IE until I have more time to troubleshoot this. 9/11/11 Disabled all add-ons and sync. Still hangs constantly.

השתנתה ב־ על־ידי rkohms

כל התגובות (6)

more options

Try reading threw this it should help Firefox hangs or is not responding - How to fix

more options

I had the same problem, was able to fix it by disabling Symantec IPS 3.1 in the Add-ons Manager.

more options

Yep, I did that. Or I thought i did. Tried a couple of the suggestions but it didn't work. It's solved now, though, by another's suggestion. Thanks, though!

more options

trying some other suggestions now.

השתנתה ב־ על־ידי rkohms

more options

That fixed it. THANK YOU! 9/11/11 Only fixed it temporarily. Can't use Firefox anymore. I just don't have time to troubleshoot myself. If anyone comes up with the sudden cause of this and remedy, please let me know.

השתנתה ב־ על־ידי rkohms

more options

I tried disabling all add-ons and nothing worked. I don't see the Symantec IPS 3.1 in my add-on manager.

I uninstalled Java based on the answers on this thread below (I encountered issues with downloading Java 6.0.270.7 update)

https://support.mozilla.com/en-US/questions/869827?s=%28not+responding%29&as=s