Avatar for Username

חיפוש בתמיכה

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

Firefox won't work, no matter what I do.

  • 1 תגובה
  • 0 have this problem
  • 2 views
  • תגובה אחרונה מאת cor-el

Linnes firefox konto
Linnes firefox konto
more options

In short, firefox is just a grey window, with the controls on the top.. It won't load any pages, nor open settings or open anything from the menu at the top..

I have tried everything, deleting and reinstalling, resetting, well, all the help I could find here I tried.. ..Still it wont work..

I run Windows 10 on a HP envy..

Thanks in advance..

DjLinnemann..

In short, firefox is just a grey window, with the controls on the top.. It won't load any pages, nor open settings or open anything from the menu at the top.. I have tried everything, deleting and reinstalling, resetting, well, all the help I could find here I tried.. ..Still it wont work.. I run Windows 10 on a HP envy.. Thanks in advance.. DjLinnemann..
צילומי מסך מצורפים

כל התגובות (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you recently uninstall an application that was using Visual C+ runtime components?

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.