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Installing Mozilla VPN on iOS devices

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  • 1 yana da wannan matsala
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  • Amsa ta ƙarshe daga JC

dsjones.52
dsjones.52
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I have installed Mozilla VPN on my Mac and it is working great.

I have had no luck installing and opening it on my iPhone (iOS 14.6) or my wife's iPad (iOS 14.4.2) following these directions:

To add a device: 

   Open the Mozilla VPN app.
   Sign in with your Firefox Account (only required the first time).

I click on the icon, and then 'get started. Then the waiting for sign in and subscription confirmation text appears, then VPN wants to use mozilla.org to sign in and then I hit continue. After that, I get 'server error' try again in 30 seconds. After about 15 tries with the same result I decided to ask for assistance.

Thanks,

David

I have installed Mozilla VPN on my Mac and it is working great. I have had no luck installing and opening it on my iPhone (iOS 14.6) or my wife's iPad (iOS 14.4.2) following these directions: To add a device: Open the Mozilla VPN app. Sign in with your Firefox Account (only required the first time). I click on the icon, and then 'get started. Then the waiting for sign in and subscription confirmation text appears, then VPN wants to use mozilla.org to sign in and then I hit continue. After that, I get 'server error' try again in 30 seconds. After about 15 tries with the same result I decided to ask for assistance. Thanks, David

All Replies (1)

JC
JC
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Hello,

We experienced a small outage that was preventing users from accessing the VPN but has already been resolved.

Let us know if you keep having issues.