When I try to use Facebook.com, I am sent to a very basic version (just blue text on a white screen) and have tried deleting and reinstalling already. HELP!
I get only a white screen with blue writing, they words link me to various things like notifications or the homepage but show me similar white screens with blue writing :(.
All Replies (1)
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Press and hold Shift and left-click the Reload button.
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (MAC)
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings and that you allow pages to choose their colors in Firefox.
- Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"