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Why won't Firefox download onto my laptop?

  • 4 replies
  • 4 have this problem
  • 2 views
  • Last reply by mclaugh59

mclaugh59
mclaugh59
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After I run the Firefox download a dialogue box comes up asking me to choose either 'administrator' or the PC with my name. After I click on PC-Moira, the box goes away, and that's it. Nothing else happens. I would love to use Firefox and get rid of Explorer and Google Chrome, but until I can download it, I'm stuck. Hope you can help. Moira McLaughlin

After I run the Firefox download a dialogue box comes up asking me to choose either 'administrator' or the PC with my name. After I click on PC-Moira, the box goes away, and that's it. Nothing else happens. I would love to use Firefox and get rid of Explorer and Google Chrome, but until I can download it, I'm stuck. Hope you can help. Moira McLaughlin

All Replies (4)

philipp
philipp
  • Moderator
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hello, does the installation start when you right-click the setup.exe-file & choose run as administrator?

mclaugh59
mclaugh59 Question owner
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when i click on administrator, the box just disappears.

mclaugh59
mclaugh59 Question owner
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the Firefox Wizard never opens.

mclaugh59
mclaugh59 Question owner
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sorry, i just tried again and when i click on ok for administrator, i get a box that says "login failure: user account restriction". When I click on PC-Moira, the box disappears and nothing else ever happens. However, I was able to download Firefox onto my small Acer computer.