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Can't click. Can move dialog boxes or click them closed.

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

john99716
john99716
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Windows 7 Pro 64 bit. Firefox latest version, 96.0.3 in this case. The browser will not recognize that I am clicking on boxes. For example, if I go to help>about then I can't click on any of the links or close the window. I have to use task manager to end Firefox. Another example, I received a legitimate email with a link to download a file, I click on the link in the email and file download dialog box opens but again, I can't click on anything.

Windows 7 Pro 64 bit. Firefox latest version, 96.0.3 in this case. The browser will not recognize that I am clicking on boxes. For example, if I go to help>about then I can't click on any of the links or close the window. I have to use task manager to end Firefox. Another example, I received a legitimate email with a link to download a file, I click on the link in the email and file download dialog box opens but again, I can't click on anything.

All Replies (2)

FredMcD
FredMcD
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Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try to close the window via "Ctrl+W".

Can you use the Tab key to set focus to a button and press Space or Enter to simulate a click ?