Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Changed password

  • 3 replies
  • 1 has this problem
  • 8 views
  • Last reply by andmagdo

more options

I’m on a pc running Win10. Even after resetting my password several times and reinstalling Firefox several times, Every time I open Firefox it asks for my primary password. When I enter that password it says “wrong password”. I have several computers but this only happens on one of them. Sync is on

All Replies (3)

more options

Hello,

The primary password is a means of protecting your locally stored passwords. It is separate from your Windows password and your Firefox installation.

I suggest that because you have sync, you can make a new profile at about:profiles, and set it up for sync. Using sync will restore the data from your other computers.

Helpful?

more options

I know about this. I know my password as I use it on other computers. I know the difference between primary (formerly master) password and the other passwords you mention. I am referring to the primary password which protects my web accounts such as ms or att.

Helpful?

more options

Hello,

If this is true, I believe that making a new profile and using sync should work. This is effectively completely bypassing the primary password. You can then set a primary password to protect the passwords.

I believe that you either forgot the password for that computer or the file that stores the encrypted passwords has broken.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.