Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Missing inbox folders

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by mark130

mark130
mark130
more options

In my POP3 I had an Archive folder and also had some personal folders such as House Purchase but these folders are now missing. I store my emails on a removable drive and have looked in the folder where the emails are stored and there are no files or folders with names corresponding to the missing folders. I have also looked in the Thunderbird profile folder on the local drive but here also there is no trace of the files. Is there any way these files can be recovered?

In my POP3 I had an Archive folder and also had some personal folders such as House Purchase but these folders are now missing. I store my emails on a removable drive and have looked in the folder where the emails are stored and there are no files or folders with names corresponding to the missing folders. I have also looked in the Thunderbird profile folder on the local drive but here also there is no trace of the files. Is there any way these files can be recovered?

Chosen solution

Fortunately I have found a backup so can restore most of the missing files. Thanks for your reply.

Read this answer in context 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Do you have any kind of backup of the profile folder? If you do, the missing folders can probably be copied into your current profile.

By backing up the Thunderbird folder, all data and settings are copied, and all or some parts can be restored.

C:\Users\username\AppData\Roaming\Thunderbird

mark130
mark130 Question owner
more options

Chosen Solution

Fortunately I have found a backup so can restore most of the missing files. Thanks for your reply.