Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Computer Crashed. How do I get Thunderbird emails and contacts back?

more options

My hard drive failed. I have new hard drive and uploaded Thunderbird, but none of my old info is there. Is there anyway to access emails I saved, address book contacts, etc.???

My hard drive failed. I have new hard drive and uploaded Thunderbird, but none of my old info is there. Is there anyway to access emails I saved, address book contacts, etc.???

All Replies (1)

more options

There are two ways. 1) If your account is IMAP, create the account in your new installation and it will get all the saved and sent emails that are on the server. The server acts like a backup for any folders you created and synchronised with it. 2) If you can access the files on your old hard drive you can copy from it your former Thunderbird profile. This is a folder that contains everything -- account settings, contacts, filters etc. The details are here: https://support.mozilla.org/en-US/kb/profiles-tb I suggest you read the whole thing, though 'restoring to a different location' is the most relevant bit for you. For the future, if you make regular backups of your Thunderbird profile you won't find yourself in this predicament again. I make a safe copy of mine every week, some people with lots of traffic do it daily.