Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FF 37.0.1 cannot display properly following update

  • 4 replies
  • 4 have this problem
  • 7 views
  • Last reply by pantherdre

pantherdre
pantherdre
more options

Firefox has been behaving strangely since I made the update last night. Every time that I use the minimize or maximize buttons either the Personas area goes black, or the entire Firefox window goes black. I do not know what could be causing this, since this also occurs in Safe Mode and when I turn off the hardware acceleration.

Please let me know what I can do to fix this. Even though it doesn´t make Firefox completely unusable it is an annoyance that should be addressed.

Thanks. :)

Firefox has been behaving strangely since I made the update last night. Every time that I use the minimize or maximize buttons either the Personas area goes black, or the entire Firefox window goes black. I do not know what could be causing this, since this also occurs in Safe Mode and when I turn off the hardware acceleration. Please let me know what I can do to fix this. Even though it doesn´t make Firefox completely unusable it is an annoyance that should be addressed. Thanks. :)

Modified by pantherdre

All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Do you know whether you went from Firefox 36.0.4 to Firefox 37.0.1 or whether you had Firefox 37.0 in between (that was released on Tuesday but most users didn't install it)?

Firefox 37.0 had a problem with Windows themes associated with the program WindowBlinds, and Firefox 37.0.1 was designed to avoid that problem. However, there might be other system/theme-related glitches that were not noticed in testing. Are you using one of the built-in Windows 7 themes or a custom one?

pantherdre
pantherdre Question owner
more options

Thanks for the reply. Sorry that I was so late answering.

That is interesting...As far as I know I went directly from 36.0.4 to 37.0.1 on Saturday evening. However I do have Windowblinds installed.

I have unloaded WindowBlinds and the problem went away. When I restarted the program, the anomalies returned. Fortunately and unfortunately, this is the source of the problem.

I am currently using WindowBlinds 7.2. I never upgraded it because I never had any problems with it until now. Would an upgrade to the program solve this issue?

Thanks for your help! :)

Modified by pantherdre

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hmm, I don't know what version was tested when the first bug -- Firefox crashing at startup -- was fixed.

I noticed StarDock has an April 2nd announcement about a beta version addressed to users with Firefox issues, referring to version 8.11b: http://esupport.stardock.com/index.php?/News/NewsItem/View/2/windowblinds-811-beta-released

I'm not sure I would rush to install that if you can work around the issue in other ways for the next week or so.

pantherdre
pantherdre Question owner
more options

Ok, I will contact Stardock and wait to see if Mozilla or Stardock have workarounds available before I make the decision to upgrade. Thank you so much for your help! :) I will post again when I have further information.

Modified by pantherdre