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I have a sync account i'm using on several machines but when I try to add it on a new machine sync tells me there is no account associated with my email address

mjmoore10
mjmoore10
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I'm successfully using sync on my work PC, a home laptop, and my iPhone. But I can't get it to set up on a new PC. I consistently get an Unknown Account error, whether I try to submit my password or request a password reset.

I'm successfully using sync on my work PC, a home laptop, and my iPhone. But I can't get it to set up on a new PC. I consistently get an Unknown Account error, whether I try to submit my password or request a password reset.

Chosen solution

Mozilla dropped support for "FirefoxHome" on iOS devices quite awhile ago.

If you have a Sync account where you have an iPhone connected to that account, you are probably using the pre-Firefox 29 version of Sync with a 3rd party app [Bookmarks-On-The-Go] -?? on the iPhone - along with older versions of Firefox on the work PC and the home laptop.

Please verify that your other Firefox installations are up-to-date.

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the-edmeister
the-edmeister
  • Moderator
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Chosen Solution

Mozilla dropped support for "FirefoxHome" on iOS devices quite awhile ago.

If you have a Sync account where you have an iPhone connected to that account, you are probably using the pre-Firefox 29 version of Sync with a 3rd party app [Bookmarks-On-The-Go] -?? on the iPhone - along with older versions of Firefox on the work PC and the home laptop.

Please verify that your other Firefox installations are up-to-date.