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Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

SYNC gives "Could not sign in" message on Android phone.

  • 3 respostas
  • 11 have this problem
  • 4 views
  • Last reply by Jon L-ski

Jon L-ski
Jon L-ski
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Now, I've used SYNC successfully for YEARS on my computers. But my account was never tied to an email address (it is now). Once I set it up, however, the browser on the android phone gives the red bar saying "Could not sign in" when I try to sign in.

Now, I've used SYNC successfully for YEARS on my computers. But my account was never tied to an email address (it is now). Once I set it up, however, the browser on the android phone gives the red bar saying "Could not sign in" when I try to sign in.

All Replies (3)

Kevin
Kevin
  • Moderator
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If you have had Sync for ages you likely have an older Sync account. You will need to upgrade to be able to use the New Sync. See https://support.mozilla.org/en-US/kb/how-to-update-to-the-new-firefox-sync

Jon L-ski
Jon L-ski Question owner
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The "(it is now)" part of my question was there BECAUSE I did go through setting up the New Sync account, which I did because the mobile FireFox sync required it. I have successfully sync'd with my NEW account on my PC's and laptops, but the phone still gives the error message.

Jon L-ski
Jon L-ski Question owner
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I also ought to point out that if I try to CREATE a new account using the mobile client, I get a RED bar with "Could not create account" as an error. I tried this method figuring if I could get the mobile client connected, I could get the PC's shifted over to that account without a problem.

The problem is COMPLETELY with the mobile client.

This is on a HTC One running Android 4.4.2