Cannot sync Android device

I followed the steps at https://support.mozilla.org/en-US/kb/sync-bookmarks-tabs-history-and-passwords-android When scanning the QR code, my phone is stuck on this: http… (tuilleadh eolais)

I followed the steps at https://support.mozilla.org/en-US/kb/sync-bookmarks-tabs-history-and-passwords-android

When scanning the QR code, my phone is stuck on this: https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-10-12-17-54-22-6b261a.png While my desktop shows this: https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-10-12-17-55-00-1c9ca2.png

When signing in with email on my phone, I get an "Unexpected error": https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-10-12-17-56-18-5c7b93.png

I've tried everything. I've cleared the app's storage and also re-installing the app. I've removed the old device login from "Connected Services" in https://accounts.firefox.com/settings.

Asked by Linnéa Nydahl 14 uair ó shin

Collections missing from home page

I am able to save tabs to collections. However, there is no collections section on my homescreen, despite support articles and questions indicating it should just be ther… (tuilleadh eolais)

I am able to save tabs to collections. However, there is no collections section on my homescreen, despite support articles and questions indicating it should just be there. When I turn shortcuts and stories on, they still do not appear. How do I make collections show up?

Asked by Felderburg 4 lá ó shin

Last reply by Felderburg 3 lá ó shin

Tab Sync from Android to Desktop for Windows 10 is still broken

The tabs don't regularly sync between the desktop and Android browsers. I can manually hit the "Sync now" button on either end, and the latest tabs open don't change. Spe… (tuilleadh eolais)

The tabs don't regularly sync between the desktop and Android browsers. I can manually hit the "Sync now" button on either end, and the latest tabs open don't change. Specifically I can't sync tabs opened on the Android browser to the Windows desktop browser. Clicking the button on the desktop browser does something, it switches to "Synching" with a loading throbber, but the tabs don't appear below in the list. Doing it on the android browser does nothing, it still reads "Last Synced 12 Hours Ago" on my android browser, and this is generally the number it says, more or less, whenever I attempt this.

I've tried updating the browser on both devices, and force stopping it on the android device and restarting it based on community recommendations, then reattempting to sync, and neither helped.

Other options suggested copying sessionstore.jsonlz4 from the profile folder on one device to the profile folder on the other device to transfer the open tabs (https://support.mozilla.org/en-US/questions/1404630), but the guidance to do that doesn't work on Android, as it lacks the menus referred to in those guides. I don't know how to access the session data on Android, nor could I find a guide for it.

Asked by alive.opabinia 3 lá ó shin

Android Firefox showing recent websites on homepage when 'recently visited' is unchecked

I've previously asked this question but it has been archived without any action. I have the current Android Firefox installed, my homepage setting has 'recently visited'… (tuilleadh eolais)

I've previously asked this question but it has been archived without any action.

I have the current Android Firefox installed, my homepage setting has 'recently visited' UNCHECKED, but the homepage is adding all my recently, or possibly 'frequently visited' visited, pages! Swipe sideways to show even more of them. The only thing that should be on my homepage are shortcuts - things that I wanted to pin - since the specifically unticked 'recently visited'.

This is a privacy issue as well as just a bug. Please fix this urgently.

I've also put this on my review on Play store as I consider it something that needs attention...

Asked by caconym64 1 seachtain ó shin

Last reply by caconym64 3 lá ó shin

Share menu is slow

In the first loading the share menu would only show other firefox devices until a few seconds later other options appear. Closing the menu and reopening would not have th… (tuilleadh eolais)

In the first loading the share menu would only show other firefox devices until a few seconds later other options appear. Closing the menu and reopening would not have this problem so I am unable to check if it's an Android problem

Asked by tfwplssub 3 lá ó shin

Download Pop-up UI Issue

Posted this in Google Play Store reviews and was told to post here: Frustrated with latest update to the download UI. When you save an image for example, the Download Pr… (tuilleadh eolais)

Posted this in Google Play Store reviews and was told to post here:

Frustrated with latest update to the download UI. When you save an image for example, the Download Progress and Download Complete pop-up can be swiped away to hide the pop-up before it naturally fades, but the area of the screen it occupied remains uninteractable for a period of time anyway. If you try to tap anything in that area, or swipe to scroll a page by starting the swipe in that area, nothing will happen. It's as if the pop-up is still there, just not visually. Hoping this gets fixed.

Additionally, it seems awkwardly difficult to swipe away the pop-up as well, requiring almost an entire screen width of swipe to make it properly disappear.

Asked by alpha.kenny1 3 lá ó shin

Search my open and inactive tabs from the tab tray

When I open the tab tray and realize that I don't know where the tab I'm looking for is, I would like to be able to type some search terms to find it. This is when I a… (tuilleadh eolais)

When I open the tab tray and realize that I don't know where the tab I'm looking for is, I would like to be able to type some search terms to find it.

This is when I am searching for a tab that I know is open, so I'm not using the new tab workflow.

Asked by smiteri 6 lá ó shin

Last reply by smiteri 5 lá ó shin

Bluetooth lag

Phone: Nothing 3(a) Headphones: Nothing ear (a) When using YouTube (phone speaker) all runs smoothly. But when using earphones videos desync and stutter very badly. My ex… (tuilleadh eolais)

Phone: Nothing 3(a) Headphones: Nothing ear (a) When using YouTube (phone speaker) all runs smoothly. But when using earphones videos desync and stutter very badly. My extensions are "ublock origin" and "privacy badger" Any help or suggestions would be welcome

Asked by jclonebarnes 5 lá ó shin

Last reply by jclonebarnes 5 lá ó shin

Navigation and status bar always stays visible when trying to watch full screen videos on Firefox mobile (Android)

So for some reason both the navigation and status bar always stay visible for me when I try to watching any full screen videos. Does anyone know why this happens and if… (tuilleadh eolais)

So for some reason both the navigation and status bar always stay visible for me when I try to watching any full screen videos.

Does anyone know why this happens and if there is a solution to it?

Asked by Sam 5 lá ó shin

browser history

Since the last update the following error occurs: If I delete individual entries in the browser history, they don't stay deleted, hey are back after a while. Is this a b… (tuilleadh eolais)

Since the last update the following error occurs: If I delete individual entries in the browser history, they don't stay deleted, hey are back after a while.

Is this a bug?

Asked by thomas_hallinger 5 lá ó shin

Last reply by thomas_hallinger 5 lá ó shin

issue with saved password

auto filling of password in Android not working properly I mean its not promoting automatically fill the saved password. It also not fill in Android desktop mode. But in … (tuilleadh eolais)

auto filling of password in Android not working properly I mean its not promoting automatically fill the saved password. It also not fill in Android desktop mode. But in pc it's working fine with same login id.

Asked by Jitu 5 lá ó shin