Firefox Community Forum

I am experiencing significant stability issues with Firefox. When I use YouTube, the entire browser frequently hangs (becomes unresponsive) and eventually crashes. This does not happen on all websites, but it is consistent when playing video content on YouTube.

• Symptoms: The browser "stacks" or freezes completely; I cannot click tabs or menus until the browser finally closes/crashes.

• Extensions: I am currently using extensions like SponsorBlock, uBlock origin. I am unsure if this is the cause, but the issue persists during video playback.

• Hardware: I am running this on a laptop with an 16gb 4800mhz RAM, i7 12th Gen processor and an RTX 3070 GPU.

1. Is there a known compatibility issue between current Firefox builds and SponsorBlock or similar video-modifying extensions?

1. Could this be related to hardware acceleration settings with my NVIDIA GPU?

1. What steps should I take to provide crash logs to help identify the root cause?

I am not a computer nerd I can only describe what is happening. I am addicted to puzzles and do them every day but am encountering problems nearly every day this week of the puzzle pieces not responding to mouse and have to shut down the computer. At other times I am kicked out of the site and returned to my desk top. No amount of trying to then get back into firefox is useless until much later on. Why is this happening?

Hello, Firefox has been giving me some troubles lately and I can't figure out how to resolve the problem. Since I haven't found any way to consistently reproduce crashes, it is very hard for me to tell if Troubleshoot Mode also experiences the crashes, and the time I can spend doing that is very limited. As previously stated, it is very inconsistent, but relatively frequent, sometimes it crashes very soon and several times in a day, others it doesn’t at all. Sometimes it crashes with several tabs open, sometimes with only one; sometimes it crashes while using a webapp, others it does so on the newspaper page. It might be more frequent while there are Electron Webapps open, but it's more a hunch than anything, since sometimes it happens without those. I have followed the steps in: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting Been unable to find the cause so far. Here is the crash report ID from the latest crash: bp-60cd6ea9-9bd1-411d-a0ca-2f6fd0260415

The crash report does include information on my system, but please let me know if any other information might be useful.

Thank you very much in advance and I hope you're having a great day.

I face an issue with the browser crashing when in google meeting (meet.google.com). The problem persist in a new profile created with 'firefox.exe -P' and also in the troubleshooting mode. The crash is triggered when I am in the google meeting (with allowed microphone) and I manipulate with windows of the browser - across multiple monitors (switching tabs, moving tabs between windows, closing firefox windows, opening them, "dropping" the tabs onto another applications - chrome, spotify - which opens a new firefox window). Sometime the crash happened once I closed the google meeting tab. Unfortunately it happens "randomly" and I was not able to come with a specific series of steps to reproduce the crash. But it happens always when I am in the meeting and play with the windows for a while.

The crash: Firefox freezes for a few seconds (~3s) and then closes itself - all windows. %appdata%\Mozilla\Firefox\Crash Reports\pending contains a new .dmp file, but it has 0 bytes and no .extra file is created, hence it cannot be submitted via about:crashes. The crash reporter is not opened when firefox crashes. The attached troubleshooting information are from the new clear profile where the crash happens as well.