Why do tabs/windows refuse to open?

Lately, far too many websites I try to open, simply won't! Sometimes it's via links from my home page, sometimes it's links within various websites, like a newspaper, or… (tuilleadh eolais)

Lately, far too many websites I try to open, simply won't! Sometimes it's via links from my home page, sometimes it's links within various websites, like a newspaper, or social media, just whatever, no rhyme nor reason, nor consistency. Even when I manually input the url, nothing happens, the browser just sits there, nothing happens. I've restarted, I've refreshed websites, clicked on "open in new tab/window", nothing gets it to work.

Asked by StevenCee 2 sheachtain ó shin

Last reply by StevenCee 6 lá ó shin

Firefox 119.0 on Ubuntu 22.04 has started to freeze which requires killing all Firefox processes

My apologies if I am being a numpty, but I have been using Firefox for many years without issue, and recently (possibly after an update, but I cannot be certain), it has … (tuilleadh eolais)

My apologies if I am being a numpty, but I have been using Firefox for many years without issue, and recently (possibly after an update, but I cannot be certain), it has started to randomly freeze. I am running Ubuntu 22.04, and Firefox 119.0. I have demonstrated to myself that if I open a web page with links (but not always), and click on the link, I may still scroll up and down the page, but the mouse cursor never seemed to recognise the hotlink, and doesn't jump to it. The links will work on Chromium. I initially tried resetting the browser, thereby losing all my open pages, but that didn't work. That also removed all extensions ("all" two of them) and that didn't work. Firefox is now pretty much unusable. Any help to resolve this would be appreciated, as I cannot find any solutions online, and it seems I am not alone with this issue! Many thanks,

Asked by trevortmanson 2 sheachtain ó shin

Last reply by trevortmanson 1 lá ó shin

Identify extension using 800MB of data in profile/default/storage.

A folder in profile/default/storage with the name 'moz-extension+++d215ed11-a9b2-4927-bd1f-9755184bbe53' is using up 800MB of data on my install and is continuously addin… (tuilleadh eolais)

A folder in profile/default/storage with the name 'moz-extension+++d215ed11-a9b2-4927-bd1f-9755184bbe53' is using up 800MB of data on my install and is continuously adding more data.

The above string (ending 'bbe53') does not match with any extension on the about:support troubleshooting info page.

How do I find out which extension is storage data in this folder?

Asked by Ciaopescao 3 mhí ó shin

Last reply by Ciaopescao 3 mhí ó shin

Accessing HTML Files From / (root) location [Xubuntu]

I have some .htm files which are stored in the root / directory and I would like to know how to access them in Firefox, running on Xubuntu 22.04 LTS Interestingly enough… (tuilleadh eolais)

I have some .htm files which are stored in the root / directory and I would like to know how to access them in Firefox, running on Xubuntu 22.04 LTS

Interestingly enough, I found a solution here: Firefox Quantum: HTML files from internal (/usr) do not open which did solve my issue on my Virtual Machine which is running the same Xubuntu 22.04, however since performing a clean installation on a physical machine the same solution has not worked and I just get the follow error as shown in my image.

Despite removing the snap version of Firefox and performing the installation shown in this guide: How to install Firefox deb package, my physical machine just cannot access my local .htm files.

This has never been an issue for me on RHEL environments, and the file path syntax I am using is: file:///my_dir/my_dir2/index.htm

The directory permissions are: drwxr-xr-x root root

Asked by elektromo 4 mhí ó shin

Last reply by elektromo 4 mhí ó shin

Regular Crashes

Firefox has been crashing multiple times per day for several weeks now. It used to be fine, hardly ever crashing. I can't think of anything I'm doing differently since be… (tuilleadh eolais)

Firefox has been crashing multiple times per day for several weeks now. It used to be fine, hardly ever crashing. I can't think of anything I'm doing differently since before the crashes started. I can only assume that it started after a specific Firefox update. I do have a lot of windows/tabs open at once, but that was never an issue in the past. Occasionally individual pages will crash, usually several at once. The entire software crashes all at once regularly as well. Sometimes the crash seems to cause other issues, such as my computer hanging up for a bit, or my monitors going blank and the graphics system seeming to reset, before Firefox actually crashes. I don't always get a crash report dialogue when the whole thing crashes.

Most recent crash report ID: bp-bd37576c-c5ef-419f-a031-fe1910231123

I keep my Windows and Firefox up to date. I tried turning off hardware acceleration, but I think that might have made it worse so I turned it back on. I cleared the caches (which took well over five minutes), and ran speedyfox a few times. I exit Firefox through File > Exit whenever I need to restart or run other heavy software.

Asked by klimber_2 6 lá ó shin

Last reply by klimber_2 1 lá ó shin

New computer - lost favorites/bookmarks

Hello, I have a problem retrieving my favorites/bookmarks. I changed computers (all of them, even the hard drives). I would like to recover my favorites/bookmarks but c… (tuilleadh eolais)

Hello,

I have a problem retrieving my favorites/bookmarks. I changed computers (all of them, even the hard drives).

I would like to recover my favorites/bookmarks but cannot do so because I am asked to look for them in folders that I no longer have, because they are on the old computer.

Does Firefox not save any information about my favorites/bookmarks? Have I lost them all? Do I have to redo my whole life?

Sincerely, Shinsengumy

Asked by Shinsengumy 2 sheachtain ó shin

Last reply by Shinsengumy 2 lá ó shin

Firefox keeps logging me out of Youtube and Gmail even though I have everything turned off

So I've scoured the Firefox community help and have done everything: disabled cookie auto-delete, make sure I have "always use private browsing mode" unchecked, make sure… (tuilleadh eolais)

So I've scoured the Firefox community help and have done everything: disabled cookie auto-delete, make sure I have "always use private browsing mode" unchecked, make sure Firefox always saves logins/history/etc., have security set to "Standard," and have added exceptions to the Firefox security; yet, despite all this, I'm still getting logged out everytime I close the browser. I'm getting to my wit's end!

What else can be done to fix this? It's really frickin annoying having to sign back into everything, everytime I open Firefox. Thank you in advance.

Asked by Siechamontillado 6 lá ó shin

Last reply by Siechamontillado 5 lá ó shin

YouTube needs ages to load the sites itself and the thumbnails.

Hello! I have the problem that every of my most visited sites are loading normal fast except for YouTube. YouTube needs about 2 to 3 seconds to load the site itself and… (tuilleadh eolais)

Hello!

I have the problem that every of my most visited sites are loading normal fast except for YouTube.

YouTube needs about 2 to 3 seconds to load the site itself and the thumbnails like "lagging" pictures which are rendering real slow while my other most visited sites like Twitch, Reddit or Twitter are loading in about 1 second or less. (i have installed the "Page Load Time" addon to check that).

I have only installed uBlock and nothing else.

Asked by max.matter01 1 mhí ó shin

Last reply by max.matter01 16 uair ó shin

"The WidevineCdm plugin has crashed" - unable to use any streaming service.

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin h… (tuilleadh eolais)

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin has crashed." I have tried to solve this problem a number of ways, but have unable to find a solution.

My best guess is the problem is due to the most recent WidevineCdm update, as in the plugins settings the most recent update for the plugin was on 10/21/23, which is shortly before I first noticed the problem. I did test out various streaming platforms on other computer browsers (Chrome and Microsoft Edge) — they gave the same website errors as I got on Firefox, but those browsers did not indicate the cause or suggest which plugin failed. I additionally tested out desktop apps for some of the streaming platforms; they work fine without any issues, but unfortunately the main streaming platform I use doesn't have a desktop app and only works in browser.

My computer is a Lenovo Yoga 9i, it's running Windows 11, and everything is up-to-date.

The methods I have tried to fix this issue with, to no avail: - submitted crash reports - toggling the "play DRM restricted content" options in Firefox, and toggling whether or not the WidevineCdm was activated, closing the browser between each toggle of options - clearing Firefox's cache - running Firefox in troubleshooting mode to make sure it wasn't a different extension interfering with it - tried running Firefox in compatibility mode - tried to find support from the people who made WidevineCdm, but apparently they don't do end-user support - deleting the WidevineCdm manually from the program files for Firefox and Chrome (since Firefox says the plugin is from Google), and then reinstalling it via the chrome components page. This briefly lead to the message on the plugin page that WidevinceCdm would "begin installing shortly." It seemed frozen like that for a good while, but then I tried clicking the "check for updates" and that message disappeared, and it went back to crashing when I tried using a streaming service. - uninstalling both Chrome and Firefox, restarting the computer, then reinstalling both browsers

As far as I can tell, the plugin comes automatically installed in the browser, and there isn't an alternate plugin for decrypting DRM-restricted content. If there's a way to set the WidevineCdm to a previous version before the update that's crashing it, I haven't found it, but I am no expert in computers or coding, and my guess about it being caused by the recent update could be wrong too.

I'm at my wit's end here, any help fixing this problem is greatly appreciated.

Asked by samanthalseely 3 seachtaine ó shin

Last reply by samanthalseely 3 lá ó shin

Sync mozila

Hello dear supports i created a firefox account with my pc and i just have that on my pc not mobile and i just sync all of my info(sync now) and i would change my window… (tuilleadh eolais)

Hello dear supports i created a firefox account with my pc and i just have that on my pc not mobile and i just sync all of my info(sync now) and i would change my windows for viruses,now i reinstall firefox and singin in my acc and i dont see my pass,history,bookmarks and etc.pls help me i really need those

Asked by sadegh08593 2 mhí ó shin

Last reply by sadegh08593 2 mhí ó shin

Is there literally no way to control firefox's memory usage? I have tried a lot of things and none of them work

Hello, I have been a diehard Firefox user since it was still in Beta. I have been using computers personally since 1994 and professionally since 2004, doing Windows and… (tuilleadh eolais)

Hello, I have been a diehard Firefox user since it was still in Beta. I have been using computers personally since 1994 and professionally since 2004, doing Windows and Linux systems administration. I can and will do whatever (within limits) you need me to do to troubleshoot and resolve this issue, which is otherwise going to cause me to abandon this otherwise excellent browser, perhaps forever. The browser.cache.disk.capacity seems to work, but browser.cache.memory.capacity does not.

Why does firefox not respect the assigned values for browser memory cache (browser.cache.memory.capacity)? Is there anything I can do to limit the memory and processor usage of Firefox and its child processes? Is extension CPU/memory usage constrained by the application values? Is there a way to determine and/or limit the resource usage of extensions?

I have included a number of screenshots documenting its behavior and generated an about:memory report during "normal use". After configuring a number of system variables, I then attempted to determine its resource usage under heavy load.

Open the browser with a couple 2, 3 tabs: ~1GB memory usage Use the browser as "normal" (dozens tabs): ~2GB memory usage Open 100+ tabs from history: The CPU and memory resource usage increases until it consumes all available system resources despite configured values. After killing and restarting the process, the tabs have invisible titles in the extension and browser, and must be closed using Ctrl+W until only a few remain after which the browser can be used normally and again consumes ~1GB.

While I understand "just don't open so many tabs", under some circumstances such as poorly written websites, bugs, etc, even single sites may attempt to claim excessive resources. I sometimes run VMs and such on this machine and in order to retain a responsive system, cannot have applications consuming all of the available resources. I have found one proposed solution that uses an external application, is this the only way?

I am open to allowing Firefox to utilize more of the SSD storage (the 1GB limit was imposed for testing) and would be fine with increased slowness due to disk cache or refetching internetworked resources. However, none of the settings I have changed or attempts I have made appear to be able to limit the memory usage in any way. Additional included screenshots are linked above instead of as attachments due to number. I can share or generate additional reports to assist in troubleshooting.

Thank you! JackD

Asked by jackd2 1 seachtain ó shin

Last reply by jackd2 2 lá ó shin

Facebook Push Notifications

On the Facebook desktop, the Firefox push notifications keep switching to off. I cannot see these notifications as a result, as you can see from the image where the infor… (tuilleadh eolais)

On the Facebook desktop, the Firefox push notifications keep switching to off. I cannot see these notifications as a result, as you can see from the image where the information is blank. I have tried everything possible to fix this issue, but it remains. Any help in fixing this issue would be appreciated.

Asked by petersymington1875 6 lá ó shin

Last reply by petersymington1875 5 lá ó shin

Google search page not displaying correctly in troubleshooting mode, but does display correctly in private window

When I do a Google search, the icons/buttons for Web, Images, Shopping, etc. do not display correctly. I can only see the tops of the buttons. I tried disabling my plugin… (tuilleadh eolais)

When I do a Google search, the icons/buttons for Web, Images, Shopping, etc. do not display correctly. I can only see the tops of the buttons. I tried disabling my plugins but that didn't help. I launched FF in troubleshooting mode and that still did not resolve it. So far, I've only found two ways to fix it. I can either view it in a private window or I can use the User Agent Switcher plugin to force it to Chrome. This is something that just recently started, probably beginning with v119 or even 119.01.

Asked by John Neiberger 1 seachtain ó shin

Last reply by John Neiberger 3 lá ó shin

Hidden Setting to Change Automatic Downloads of Opened Files Needs to Be on Settings Page

I've noticed for awhile that files I've opened to view were being automatically downloaded into my downloads folder, but I haven't investigated it until now. I found out… (tuilleadh eolais)

I've noticed for awhile that files I've opened to view were being automatically downloaded into my downloads folder, but I haven't investigated it until now. I found out this goes back to 2022! My downloads folder is cluttered with files I only wanted to view and not save. All the previous forum questions which I've viewed have now been archived, so I'm opening a new one. On one of the previous threads, I found that a new hidden setting was added so we could change this back to the old behavior of the automatically-downloaded files going to a temporary folder instead of being saved in our downloads folder. We can use about:config to find browser.download.start_downloads_in_tmp_dir and toggle it to "true."

Instead of our having to dig around on the forum to find how to change this, the setting needs to be added to the Main settings page under "Downloads." Then those of us who wish to "always" be asked where to save files will be able to find this setting and change it to our preference. If I want to download something to keep, I will intentionally save it. If not, I expect anything I read online to remain in a temporary cache folder and be deleted when I clear history (which is when I close Firefox, because that is what is selected in my settings).

Please unhide browser.download.start_downloads_in_tmp_dir and add it to our main Settings page. Thank you.

The attached picture is a screenshot from the thread where I found the information about this setting.

Asked by ajp1228 1 seachtain ó shin

Last reply by ajp1228 6 lá ó shin

Is there a way to disable asking where to save downloads?

I know I could use an addon like RunWith to download files to the Downloads folder without it asking where to save them, but I want files downloaded through Firefox the o… (tuilleadh eolais)

I know I could use an addon like RunWith to download files to the Downloads folder without it asking where to save them, but I want files downloaded through Firefox the official way. I have “Always ask where to save files” unchecked in settings, but that doesn’t do anything.

Asked by Oneechan69 3 mhí ó shin

Last reply by Oneechan69 3 mhí ó shin

Firefox slow after last update

After the most recent update, Firefox often takes 30 seconds or longer to load pages. This behavior began yesterday and has continued today. This isn't the first time thi… (tuilleadh eolais)

After the most recent update, Firefox often takes 30 seconds or longer to load pages. This behavior began yesterday and has continued today. This isn't the first time this has happened. Solutions?

Asked by douggoesshopping 6 lá ó shin

Last reply by douggoesshopping 5 lá ó shin

there is an audio delay on streaming site on wireless blutetooth earphone.

when i am opening any streaming site and play the video, the audio stream of the video sometimes start late and some time does not even start when the audio is played via… (tuilleadh eolais)

when i am opening any streaming site and play the video, the audio stream of the video sometimes start late and some time does not even start when the audio is played via bluetooth audio device.

Asked by pranav517517 3 mhí ó shin

Last reply by pranav517517 3 mhí ó shin

Firefox - Private Browsing Mode with Rakuten extension

I had to reinstall the Rakuten extension button recently and it wasn't working right. I'm pretty sure it has to with Firefox Private Browsing mode which I have temporari… (tuilleadh eolais)

I had to reinstall the Rakuten extension button recently and it wasn't working right. I'm pretty sure it has to with Firefox Private Browsing mode which I have temporarily disabled for now and the Rakuten button works fine.

I would really like to continue using Private Browsing mode for Security purposes. I know there's a workaround because I had it working before, I just can't remember what it is.  :)

Asked by ry1633 5 lá ó shin

Last reply by ry1633 4 lá ó shin

I'm trying to setup Firefox on my new tablet. It's installed but when I try to login to my Firefox account, I discovered that I have forgotten my Firefox password.

I'm trying to setup Firefox on my new tablet. It's installed but when I try to login to my Firefox account, I discovered that I have forgotten my Firefox password. When I… (tuilleadh eolais)

I'm trying to setup Firefox on my new tablet. It's installed but when I try to login to my Firefox account, I discovered that I have forgotten my Firefox password. When I access my Firefox account on one of my older PCs, I can see that the password was changed on 2021. What do I need to do in order to sign in on the new tablet without losing all my synced data? I THINK all I need to do is to sign on to my Firefox profile on one of my older PC's and say that I forgot the password which will result in a password reset. But I thinks that's OK because a new sync account will be created and then I just have to signon from all my other devices using the new password. Is that correct?

Asked by Tom Gordon 1 mhí ó shin

Last reply by Tom Gordon 1 mhí ó shin

mailto Link to Outlook doesn't work

See the attached .gif in the past could I use a "mailto:" link without problems, I used this extension: https://addons.mozilla.org/de/firefox/addon/outlook-com-mailto/ Bu… (tuilleadh eolais)

See the attached .gif in the past could I use a "mailto:" link without problems, I used this extension: https://addons.mozilla.org/de/firefox/addon/outlook-com-mailto/ But even, when I deactivate it, does it NOT work. As you can see in the gif, the website opens and the mail does not load. usually it should create a new empty email ready to send. I tested it with gmail (because I have a gmail accunt through google) and that worked.

So there is some problem with outlook, this does happen on every page, tested also with disabled adblocker (ublock).

Asked by Dracken 1 mhí ó shin

Last reply by Dracken 1 mhí ó shin