Firefox Community Forum

When I use Facebook with my Firefox browser the site just has to many issues. The site keeps hanging up and just sort of stalls out when I try to access messages and notifications that I download from the site. I took the suggestion of clearing my cache. That did nothing. Clearing my history didn't make a difference either. Being this problem doesn't happen with Chrome or Safari, it must be a Firefox problem. So, what more can I do to make using Facebook with Firefox a better experience? Sure would appreciate help.

Hello,

I'm seeking support to try to resolve an issue that has recently started happening. I can't be the only one who is experiencing this, so if this is resolved others can benefit too. I'm not a complete novice, but neither do I claim to be an I.T. expert.

I use my ISP's webmail service to access my emails. I'm aware I could use an email client, but I prefer to access via a web browser and have done so for many years. About a week ago, I was no longer able to sign in to my webmail. I thought it may be a problem with my provider, so I checked using other web browsers - Safari on iOS which worked and Microsoft Edge (using the same internet connection, same desktop PC) which also worked and continues to work without issue. I can only think it must be something wrong with Firefox? I can access the sign in page as normal using Firefox and select my email address, but after attempting to login I always get the same error message:

Sorry, we can't sign you in just now

Don't worry, it's just a quick pause to help keep your account safe.

Instead:

   Use a device you've signed in on before
   Try again from a familiar connection
   If you're on a VPN, switch it off and have another go 

Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

I have 2 extensions installed in Firefox - Adblock Plus and Ghostery. I have already added the specific URLs to the allowed websites list (first is the sign in page, second is what it redirects to):

mail2.virginmedia.com oauth.virginmediao2.co.uk

I have searched around for possible solutions, to no avail. Virgin Media advise only signing in on their main home page, but I've never done this as its just another step and extra unnecessary clicks. I don’t want to constantly be bombarded with news, offers and promotions every time I want to check my email, so I only use the direct webmail sign in.

I have tried clearing cache, cookies, etc. Then I tried to refresh Firefox, none of which worked. I also tried uninstalling Firefox, then using CCleaner to perform a clean up and registry scan to fix any possible issues, followed by a clean installation. To my surprise, I was able to sign in to webmail OK. However, the next morning, I got the same error. The only other settings I have tried tweaking is adding exceptions to turn off "Enhanced Tracking Protection" and "Block pop-ups and third-part redirects" on those 2 web addresses.

Any suggestions or options to try would be appreciated.

Firefox popped up an offer to change the screen to dark, which I did. I don't like it, want to change it back. I went to settings but was unable to make the change.

My FireFox was updated to version 153 and all of my bookmarks are gone. I tried to restore them in Manage Bookmarks. But when i click on 'Import and Backup', then 'Restore', then click on 'choose file' nothing happens. I navigated to the directory "bookmarkbackups" and I can see several backups, one dated 08/06/2026. But how do I get Manage Bookmarks to see that file?

I tried to bookmark a current tab and it does not show up under Bookmarks. why can't I set a new bookmark? Are these issues related?

I'm on Windows 10.

For the Troubleshooting data, I manually open about:support and clicked on 'Copy text to Clipboard'. Then pasted that into the box below.

I’m not tech savvy but Firefox just won’t respond I struggle to get a page to load and sometimes I get empty pages behind each other but don’t know how I get rid of them

I did a refresh on my Firefox and the system did all the backup. But now I can not all get all my tabs ,groups, history, as well bookmarks back into Firefox. So how do I get all info back? Denny Souers [redacted phone# from community support forum]

you have to delete over 5 times to get history and cookies to clear. Selecting "everything" never removes everything :( Used to be the best for privacy now its seemingly deceptive..

Continually, how to stop bonusnun.com from appearing in firefox. I have malware anti malware. Cannot stop this bonusnun

I finally found the solution! With help from my friends at Dell Computers, that is. The crash was due to the C: drive becoming overloaded with data. On advice, I purchased an USB portable hard drive and moved all the data not needed to be on the C:\ drive. It would be nice to have more than "common sense" to decide which files and folders are needed to run the computer nicely. If there is a book or manual that can list this for me, I'd buy it and check regularly. The computer now runs nearly like a new one and I'll be looking for a while before upgrading. Note that USB hard drives are relatively inexpensive, but need to be treated similar to the way most USB drives are (Don't just plug or unplug while the data is flowing). Storing unused files will pay off so that you don't get caught having to clean house at a very busy time. Enjoy...

I use a paid for subscription to Gemini AI. It often creates "visuals" for me apparently using JSON code. These do not show up at all. Moreover, the buttoms and other UI controls do not display well in Firefox. Is there a way to fix this?