Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox keeps crashing when I am in my e-mail (yahoo mail). It isn't crashing in anything else. This is a recent problem. Any ideas why this in happening?

  • 1 freagra
  • 11 leis an bhfadhb seo
  • 5 views
  • Freagra is déanaí ó cor-el

Mycomputerproblems
Mycomputerproblems
more options

Using yahoo mail. Crashes when I am in it, either reading or sending mail. Recent problem, but I don't see any recent software updates, so not sure why it is happening. Also, it says I have the most recent version of Mozilla.

Using yahoo mail. Crashes when I am in it, either reading or sending mail. Recent problem, but I don't see any recent software updates, so not sure why it is happening. Also, it says I have the most recent version of Mozilla.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See: