Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Can't open, download or view PDFs - Tried all fixes recommended on this site!

  • 2 fhreagra
  • 5 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó KMartens

KMartens
KMartens
more options

I updated Firefox yesterday and now I am suddenly unable to open, download or view PDF documents on my mac. I just get a blank page in Firefox when I click on a PDF link.
I tried every fix I could find on this forum and others:
Disabling both the Acrobat NPAPI Plugin and the Acrobat Reader Plugin
delete the mimeTypes.rdf file in the Firefox Profile Folder to reset all file actions.
installing another PDF reader plug-in
Cleared download history
Reset Firefox
Checked status of Download Folder - no 'user set' values
Reinstalled Firefox
Fixed all Mac Permissions
Still same thing PDF tries to open in a new tab - I just get a blank window… even when my PDF Preferences are set for the pop-up dialogue to show so I can choose whether to save, open or view.
AND my Firefox preferences are set for viewing in Acrobat Pro X (this was how I had it set up before the update and had no problems - all PDFs opened in this application. (my preferred)

I am stumped. Anyone have any fresh ideas? HELP!! :) Thank you

I updated Firefox yesterday and now I am suddenly unable to open, download or view PDF documents on my mac. I just get a blank page in Firefox when I click on a PDF link.<br /> I tried every fix I could find on this forum and others:<br /> Disabling both the Acrobat NPAPI Plugin and the Acrobat Reader Plugin<br /> delete the mimeTypes.rdf file in the Firefox Profile Folder to reset all file actions.<br /> installing another PDF reader plug-in<br /> Cleared download history<br /> Reset Firefox<br /> Checked status of Download Folder - no 'user set' values<br /> Reinstalled Firefox<br /> Fixed all Mac Permissions<br /> Still same thing PDF tries to open in a new tab - I just get a blank window… even when my PDF Preferences are set for the pop-up dialogue to show so I can choose whether to save, open or view.<br /> AND my Firefox preferences are set for viewing in Acrobat Pro X (this was how I had it set up before the update and had no problems - all PDFs opened in this application. (my preferred) I am stumped. Anyone have any fresh ideas? HELP!! :) Thank you

Athraithe ag cor-el ar

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The Adobe Reader plugin may not be working properly on Mac.

Disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.

PDF files may be found under entries like Portable document or Adobe PDF document.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader
KMartens
KMartens Úinéir na ceiste
more options

Sorry for the giant paragraph - there were actually paragraph returns when I typed my question. At any rate, had already tried that, with no success.

HOWEVER I did eventually solve the problem by REMOVING NITRO PDF READER (which had been functioning fine prior to Firefox update) extension. Instant fix.

Hope this helps someone else. That was a lot of time and energy to figure out the culprit.