Firefox crashed when startup after update to 14.0.1
Problem Event Name: APPCRASH
Application Name: firefox.exe Application Version: 14.0.1.4577 Application Timestamp: 5000b729 Fault Module Name: StackHash_8685 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 6429783c OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1042 Additional Information 1: 8685 Additional Information 2: 8685aa786654a4715be2188007ebca3e Additional Information 3: dc6c Additional Information 4: dc6c5ee6b7cc45bf90b7c8160d66435b
All Replies (3)
Hi,
You can consider the Reset Firefox feature via Help (Alt + H) > Troubleshooting Information.
(To revert to the previous profile you were using, close the new profile, start Firefox and choose the Default User profile. While the Profile Manager is open, you can also delete the newly reset profile (the one containing random numbers), or the former profile, as the case may be).
See:
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website.
See:
I have the exact same problem.
When I start firefox I get the Firefox Safemode screen, but before I get the chance to press any buttons it crashes again, saying "Firefox has stopped working" Only thing that seems to work a little bit is continuing in SafeMode. Firefox then opens up and emidiately crashes with the "Firefox has stopped working" message.
This happened emidiately after updating to 14.0.1, before that I never had any problems like this.
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