What do you do when you can't connect to the internet and you get this message XUl Runner after you click on the icon to open Mozilla? Then it says error platform'1.9.2.16 is not campatible wwith minVersion>=1.9.2.17 maxVersion< 1.9.2.17
I can't get the internet to open and when you click on the icon to open firefox the above message is displayed and I don't know how to fix what is causing the error.
I can't get the internet to open and when you click on the icon to open firefox the above message is displayed and I don't know how to fix what is causing the error.
All Replies (1)
Do a clean (re-)install:
- Download a fresh Firefox copy and save the file to the desktop.
- Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
- Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
- Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
- Do not remove personal data if you uninstall the current version.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.