Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

password not recognised

  • 2 fhreagra
  • 0 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó petercross370

more options

Thunderbird keeps asking for my password and does not recognise the correct one when I key it in, cannot download my emails.

Thunderbird keeps asking for my password and does not recognise the correct one when I key it in, cannot download my emails.

All Replies (2)

more options

That usually means it is not the correct password, as Thunderbird is only reporting what the email host responds. Many email providers require a separate password for use with email clients, such as gmail, AOL, Verizon, and others. If you provide your email host, someone here may be able to assist, or you could contact your email provider.

more options

Thanks for the reply David turns out I needed to upgrade my security setting to OAuth 2.0 in Mozillo-all good now