Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

firefox and/or thunderbird crash unexpectedly often

  • 4 fhreagra
  • 1 leis an bhfadhb seo
  • 15 views
  • Freagra is déanaí ó FredMcD

more options

firefox 91 and thunderbird 78 both crash a lot not necessarily at the same time. It cause other browsers to crash afterwards until rebooting.

firefox 91 and thunderbird 78 both crash a lot not necessarily at the same time. It cause other browsers to crash afterwards until rebooting.

All Replies (4)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

bp-1d3dca28-5734-4afe-af5d-d42300210914 9/14/2021, 9:25 AM View bp-2b15fa6c-fafd-4f24-a2e7-127610210914 9/14/2021, 9:25 AM View bp-d2d2ce6b-36ba-49d5-b93e-496e70210914 9/14/2021, 9:25 AM View bp-8eaead18-ce34-45a0-a0d5-218210210914 9/14/2021, 9:25 AM View bp-634d52f1-e8f9-4e6e-93eb-dd33e0210914 9/14/2021, 9:25 AM View bp-a4b34fcc-67d8-45d9-b888-eb5800210914 9/14/2021, 9:24 AM View bp-635a9c77-49fb-4cc6-aa9a-1659e0210914 9/14/2021, 9:24 AM View bp-3294aae3-a10b-41ff-9df8-00e2d0210914 9/14/2021, 9:24 AM View bp-65a8a76c-ba10-488f-a499-4e8cc0210914 9/14/2021, 9:24 AM View bp-59ffa3ab-d552-475f-bb16-b6bb00210914 9/14/2021, 9:24 AM View bp-b8692a02-a81c-4923-85d4-d2e990210914 9/14/2021, 9:24 AM View bp-78879712-abfe-41b2-b9c0-d73aa0210914 9/14/2021, 9:24 AM View

From gljtex@yahoo.com

more options

Product Firefox Release Channel release Version 92.0 Build ID 20210903235534 (2021-09-03)

Mon, 13 Sep 2021 14:08:35 GMT bp-1d3dca28-5734-4afe-af5d-d42300210914 Signature: <unknown in atidxx64.dll> | BaseThreadInitThunk

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

atidxx64.dll = Advanced Micro

This is for Sumo's Related Bugs 1441061 NEW --- Crash in atidxx64.dll | BaseThreadInitThunk +++++++++++++++++++++++++++++++++++++++ bp-2b15fa6c-fafd-4f24-a2e7-127610210914 Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::InternalBarrierMethods<T>::postBarrier

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1525078 NEW --- Crashing very often - EXCEPTION_BREAKPOINT [@ OOM | small ] ++++++++++++++++++++++++++++++++++++++++ bp-d2d2ce6b-36ba-49d5-b93e-496e70210914 bp-8eaead18-ce34-45a0-a0d5-218210210914 bp-634d52f1-e8f9-4e6e-93eb-dd33e0210914

Signature: OOM | small

Crash Reason EXCEPTION_BREAKPOINT

Attention Sumo's there are 50 related bug reports.

more options

Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}