Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Had to do forced shutdown after getting 'hacked' - Can't bring Firefox back up as I know it will restart and that tab will be retored & try and tale over my PC again

  • 3 fhreagra
  • 1 leis an bhfadhb seo
  • 6 views
  • Freagra is déanaí ó Gerry1954

more options

Is there a way that I can bring Firefox back up without it restoring the open tabs including the one that is trying to take control of my PC ? I've looked at the solutions in the Knowledge base but didn't find one that matches this problem ..... Thanks in advance

Is there a way that I can bring Firefox back up without it restoring the open tabs including the one that is trying to take control of my PC ? I've looked at the solutions in the Knowledge base but didn't find one that matches this problem ..... Thanks in advance

Réiteach roghnaithe

Hello:

Well I got lucky, the problem went away by a funny good action.

I decided before doing anything else to my PC to take a backup of ALL my files. I had a new backup device which I had purchased recently. Plugged it in, and one of the steps it does at the beginning is open a NEW clean iteration of your DEFAULT browser, which for me is Firefox. Wow, so pleased to see that & not it restoring the open tabs when I had to do the forced shutdown. Hopefully this could help someone else in the future

Read this answer in context 👍 0

All Replies (3)

more options

Réiteach Roghnaithe

Hello:

Well I got lucky, the problem went away by a funny good action.

I decided before doing anything else to my PC to take a backup of ALL my files. I had a new backup device which I had purchased recently. Plugged it in, and one of the steps it does at the beginning is open a NEW clean iteration of your DEFAULT browser, which for me is Firefox. Wow, so pleased to see that & not it restoring the open tabs when I had to do the forced shutdown. Hopefully this could help someone else in the future

more options

That's a lot simpler than the methods I described in the following reply. I'll link to it in case others don't have your combination of products:

https://support.mozilla.org/questions/1315209#answer-1370290

more options

jscher2000 - I think it is brilliant for you to put additional recommendations options to this thread as the more info/choices people have, they can select the one(s) that they want and/or can do…. Thanks a bundle!