Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Had to do forced shutdown after getting 'hacked' - Can't bring Firefox back up as I know it will restart and that tab will be retored & try and tale over my PC again

  • 3 fhreagra
  • 1 leis an bhfadhb seo
  • 19 views
  • Freagra is déanaí ó Gerry1954

more options

Is there a way that I can bring Firefox back up without it restoring the open tabs including the one that is trying to take control of my PC ? I've looked at the solutions in the Knowledge base but didn't find one that matches this problem ..... Thanks in advance

Réiteach roghnaithe

Hello:

Well I got lucky, the problem went away by a funny good action.

I decided before doing anything else to my PC to take a backup of ALL my files. I had a new backup device which I had purchased recently. Plugged it in, and one of the steps it does at the beginning is open a NEW clean iteration of your DEFAULT browser, which for me is Firefox. Wow, so pleased to see that & not it restoring the open tabs when I had to do the forced shutdown. Hopefully this could help someone else in the future

Read this answer in context 👍 0

All Replies (3)

more options

Réiteach Roghnaithe

Hello:

Well I got lucky, the problem went away by a funny good action.

I decided before doing anything else to my PC to take a backup of ALL my files. I had a new backup device which I had purchased recently. Plugged it in, and one of the steps it does at the beginning is open a NEW clean iteration of your DEFAULT browser, which for me is Firefox. Wow, so pleased to see that & not it restoring the open tabs when I had to do the forced shutdown. Hopefully this could help someone else in the future

Helpful?

more options

That's a lot simpler than the methods I described in the following reply. I'll link to it in case others don't have your combination of products:

https://support.mozilla.org/questions/1315209#answer-1370290

Helpful?

more options

jscher2000 - I think it is brilliant for you to put additional recommendations options to this thread as the more info/choices people have, they can select the one(s) that they want and/or can do…. Thanks a bundle!

Helpful?

Cuir ceist

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.