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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Bookmarks are missing

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  • 1 leis an bhfadhb seo
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  • Freagra is déanaí ó FredMcD

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I did a System Restore and when it completed I clicked on the Firefox Icon to get back online. When I did it said that the program had been moved. I had to re-download Firefox and of course all of my previous bookmarks were gone. I have tried to complete the steps to recover them but nothing I'm doing is working. Can you please help. I do have an "Old Firefox Data" Folder on my desktop. I have alot of bookmarks ranging from current to a long time ago and would like to know how to retrieve them. Thank you.

Colleen CMReno1031@outlook.com

I did a System Restore and when it completed I clicked on the Firefox Icon to get back online. When I did it said that the program had been moved. I had to re-download Firefox and of course all of my previous bookmarks were gone. I have tried to complete the steps to recover them but nothing I'm doing is working. Can you please help. I do have an "Old Firefox Data" Folder on my desktop. I have alot of bookmarks ranging from current to a long time ago and would like to know how to retrieve them. Thank you. Colleen CMReno1031@outlook.com

Réiteach roghnaithe

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

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Réiteach Roghnaithe

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible