Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

FF 6303 FAILS to launch iCloud website even in safe mode! All so called FF tips already tried, no viruses, etc. Issue began in FF 63!! Even old IE 11 works!!

more options

Just as the questions states, beginning in FF 63, iCloud fails to launch. I have used FF since it first became a product, so don't insult my intelligence with stupid suggestions - all of which I did before posting this. Even in FF safe mode, iCloud.com fails to launch. See the attached image. Chrome, Sea Monkey - Even tired old IE 11 launches iCloud in seconds; instead of timing out like FF 63 does. I should NOT have to spend an inordinate amount of my unpaid time troubleshooting this product. I will simply move to another browser before I expend hours of my free time fixing Mozilla's problems. When a website won't launch in safe mode on a virus-free system, the issue is Mozilla's !!

Just as the questions states, beginning in FF 63, iCloud fails to launch. I have used FF since it first became a product, so don't insult my intelligence with stupid suggestions - all of which I did before posting this. Even in FF safe mode, iCloud.com fails to launch. See the attached image. Chrome, Sea Monkey - Even tired old IE 11 launches iCloud in seconds; instead of timing out like FF 63 does. I should NOT have to spend an inordinate amount of my unpaid time troubleshooting this product. I will simply move to another browser before I expend hours of my free time fixing Mozilla's problems. When a website won't launch in safe mode on a virus-free system, the issue is Mozilla's !!

All Replies (1)

more options

This page? https://www.icloud.com/

How far does the site get?

Would your Firefox normally be trying to log in automatically or just showing the login form?

It might help to reattach the screenshot to a reply: https://support.mozilla.org/en-US/questions/1240974#question-reply