Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox crashes when using Twitter, Soundcloud, Gmail,etc

  • 3 fhreagra
  • 1 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó Dnn1s

more options

Hello Everyone,

Since the last week, my Firefox is continue crashing with most of pages I visite. I tried the following:

1- Update Flash player plugin to the last version. 2- Uninstall and reinstall Firefox. 3- Uninstall, delete data at %appdata%, install again. 4- Install Firefox extended support version.

Nothing works.

Checking the crash log I noticed the issue is related to the following signature:

Signature GlyphDataElement<T>::TryGetExistingGlyph

Which reports this Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR

Not sure how to proceed at this point. Please advice.

Thanks, Denis

Hello Everyone, Since the last week, my Firefox is continue crashing with most of pages I visite. I tried the following: 1- Update Flash player plugin to the last version. 2- Uninstall and reinstall Firefox. 3- Uninstall, delete data at %appdata%, install again. 4- Install Firefox extended support version. Nothing works. Checking the crash log I noticed the issue is related to the following signature: Signature GlyphDataElement<T>::TryGetExistingGlyph Which reports this Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR Not sure how to proceed at this point. Please advice. Thanks, Denis

All Replies (3)

more options

bp-33d9d8be-3f5b-42e6-85d2-643351180303

more options

I also tried to run in safe mode, deleted history, cookies and temp files but nothing works.

more options

Issue has been resolved. Please close.