Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox tabs repeatedly crash

  • 9 bhfreagra
  • 11 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó trf03820

more options

Issue is highly prevalent on Facebook feed and Youtube.. however most pages crash such as game wikis and other. Tried disabling acceleration, updating graphics driver, windows update, clean install of firefox, memtest86, and the "browser.tabs.remote.autostart = false & browser.tabs.remote.autostart.2 = false" fix I found on the forums. I am all out of ideas.

Issue is highly prevalent on Facebook feed and Youtube.. however most pages crash such as game wikis and other. Tried disabling acceleration, updating graphics driver, windows update, clean install of firefox, memtest86, and the "browser.tabs.remote.autostart = false & browser.tabs.remote.autostart.2 = false" fix I found on the forums. I am all out of ideas.

All Replies (9)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

Report ID Date Submitted bp-e3a2675b-2fae-4999-abc4-03fa00170903 9/3/2017 4:23 PM bp-51c31c86-27f8-4464-8f14-4ddf41170902 9/2/2017 3:41 PM bp-a8c646c7-1352-4370-a55c-9b8ef1170829 8/29/2017 5:27 PM bp-a3207c91-87b1-43ef-a937-f6d481170828 8/28/2017 4:24 PM bp-cdb2a507-0761-47f7-8d41-a134f1170827 8/27/2017 12:31 AM

more options

Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox
more options

I have tried that and it did not work. I can reproduce the crashed tabs in moments by scrolling through facebook feeds. Interestingly enough.. I also have the crashes in IE 11 but not in MS Edge.

more options

bp-e3a2675b-2fae-4999-abc4-03fa00170903 Signature: mozilla::layers::CompositorD3D11::BeginFrame

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

This is for Sumo's Related Bugs 1306168 NEW --- Crash in mozilla::layers::CompositorD3D11::BeginFrame

1133623 RESOLVED FIXED crash in mozilla::layers::CompositorD3D11::BeginFrame +++++++++++++++++++++++++++++++++++++++++++++++++ bp-51c31c86-27f8-4464-8f14-4ddf41170902 bp-a8c646c7-1352-4370-a55c-9b8ef1170829

Signature: CAudioClient::FinalRelease

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

This is for Sumo's Related Bugs 1380775 RESOLVED DUPLICATE WebRTC crash on Duet PCS device

1362764 RESOLVED FIXED Crash in CAudioClient::FinalRelease

more options
more options

You can try to set this pref to false on the about:config page.

  • media.windows-media-foundation.allow-d3d11-dxva = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

more options

I have just tried both solutions with no progress. All drivers have been checked, os updates checked, and plug ins are up to date.

more options

I have attempted more solutions such as starting in safe mode with networking and running Tron to no avail either. I really appreciate all the help. I hope I can get it figured out eventually.