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Norton detects SONAR.AM.E!g32 in firefox.exe

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Since late December, Norton detects SONAR.AM.E!g32 in firefox.exe. It was an isolated case before, not it happens very frequently. The action taken is Log only, but I wonder what the problem is

Since late December, Norton detects SONAR.AM.E!g32 in firefox.exe. It was an isolated case before, not it happens very frequently. The action taken is Log only, but I wonder what the problem is

Réiteach roghnaithe

The System Details list next to the question shows this data about your Firefox application:

Firefox 51.0b13
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0
Support URL: https://support.mozilla.org/1/firefox/51.0/WINNT/it/

You may once have installed a beta version that got you on the beta update release channel.

You can install the full version of the current Firefox release (50.1.0) if you do not have a reason to use a beta test release.

You can find the full version of the current Firefox release (50.1.0) in all languages and all operating systems here:

.

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All Replies (9)

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Does this happen when the beta version updates (i.e about twice a week)?

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"The action taken is Log only, but I wonder what the problem is "

Have you opened that Log to see what it says? Typically logs like that are simple text files that are easily read with Notepad.

Any particular reason that you are using the Beta version? AFAIK, Norton doesn't support any Beta versions of web browsers and that particular issue might not show up in a full Release version of Firefox. At least we haven't heard about that particular file here.

If you aren't doing Beta testing of Firefox, why not use the Release version? https://www.mozilla.org/en-US/firefox/all/

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Risk Level 1: Very Low "SONAR.AM.E!g32 is a heuristic detection designed to detect malware, adware, and potentially unwanted applications based on suspicious behaviors uncovered from cloud data." https://www.symantec.com/security_response/writeup.jsp?docid=2017-010607-1239-99

I have no idea what that means...

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the-edmeister said

"The action taken is Log only, but I wonder what the problem is " Have you opened that Log to see what it says? Typically logs like that are simple text files that are easily read with Notepad. Any particular reason that you are using the Beta version? AFAIK, Norton doesn't support any Beta versions of web browsers and that particular issue might not show up in a full Release version of Firefox. At least we haven't heard about that particular file here. If you aren't doing Beta testing of Firefox, why not use the Release version? https://www.mozilla.org/en-US/firefox/all/

I'm not using Firefox beta. The log says "There is growing evidence that this file is trustworthy", however it marks the risk as "high". It is something in the latest Firefox.exe releases that Norton doesn't like. I'm wondering if, by any chance, the distributed executable got some problem. For now Norton is just logging and not taking actions. I'm trying to use Norton removal tool but it doesn't seem to work

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antser said

the-edmeister said
"The action taken is Log only, but I wonder what the problem is " Have you opened that Log to see what it says? Typically logs like that are simple text files that are easily read with Notepad. Any particular reason that you are using the Beta version? AFAIK, Norton doesn't support any Beta versions of web browsers and that particular issue might not show up in a full Release version of Firefox. At least we haven't heard about that particular file here. If you aren't doing Beta testing of Firefox, why not use the Release version? https://www.mozilla.org/en-US/firefox/all/

I'm not using Firefox beta. The log says "There is growing evidence that this file is trustworthy", however it marks the risk as "high". It is something in the latest Firefox.exe releases that Norton doesn't like. I'm wondering if, by any chance, the distributed executable got some problem. For now Norton is just logging and not taking actions. I'm trying to use Norton removal tool but it doesn't seem to work

Sorry, I now see update channel as beta? Why? I didn't choose it! I have Firefox "standard" but the update channel is beta??

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You posted here with 51.0b13, per the UA that this forum read fromn the browser that you used.

The current release version is 50.1.0 .

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Réiteach Roghnaithe

The System Details list next to the question shows this data about your Firefox application:

Firefox 51.0b13
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0
Support URL: https://support.mozilla.org/1/firefox/51.0/WINNT/it/

You may once have installed a beta version that got you on the beta update release channel.

You can install the full version of the current Firefox release (50.1.0) if you do not have a reason to use a beta test release.

You can find the full version of the current Firefox release (50.1.0) in all languages and all operating systems here:

.

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Uninstalling FF and reinstalling it solved the problem