Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

When computer was turned on after forcing Firefox to quit, Firefox was trying to install a 'helper something (maybe ap). What is this?

  • 3 fhreagra
  • 2 leis an bhfadhb seo
  • 11 views
  • Freagra is déanaí ó FredMcD

more options

At one point last night, Firefox was not responding, so I forced it to quit. That took a while, and I had no idea why, so I shut down the computer. When I started Firefox up again, there was a dialog box that said Firefox was trying to install a 'helper add-on (or something--I don't remember) and it opened my administrator log-in box. I cancelled it. In case this comes up again, what is this helper and can I install it without fear of installing something bad? Thanks.

At one point last night, Firefox was not responding, so I forced it to quit. That took a while, and I had no idea why, so I shut down the computer. When I started Firefox up again, there was a dialog box that said Firefox was trying to install a 'helper add-on (or something--I don't remember) and it opened my administrator log-in box. I cancelled it. In case this comes up again, what is this helper and can I install it without fear of installing something bad? Thanks.

Réiteach roghnaithe

All Replies (3)

more options

Réiteach Roghnaithe

more options

Everything seems to be working well. I ran Malwarebytes, which came up clean. The discussion on malware scanners suggested was helpful, interesting--and supported the choice to cancel a surprise installation. Thanks for your help!

more options

Glad to help. Safe Surfing.

Never let something download if you don't know what it is.