Firefox media player update does not run and it keeps saying it needs to be updated. How to fix this?
After I open mozilla, a pop up window appears informing that the video player might be outdated. That the newest version will be released on September 29, 2015. Next another pop up window appears saying: Opening Media Update_1.2.exe, Would you like to save this file? I choose save and appears as if downloading. I run the program and it closes automatically.
Next, I think it is solved and open up mozilla to browse and after a while it starts all over again.
All Replies (2)
- 1 Download Firefox Full Installer For All languages And Systemsv41 {web link}
- 2 Uninstall Firefox from your computer {web link}
DO NOT remove your profiles. - 3 After, reboot the computer. Then run the full installer.
Stop, stop, stop. It's malware. Remove the MediaPlayer extension and then do a more general cleaning. Here are my suggestions on how to go about it.
You can open Firefox's Add-ons page using either:
- Ctrl+Shift+a
- "3-bar" menu button (or Tools menu) > Add-ons
- in the Windows "Run" dialog, type or paste
firefox.exe "about:addons"
In the left column, click Extensions. Then, on the right side, find and remove MediaPlayer. For others: if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. Bear in mind that all extensions are optional, none come with Firefox, and you can learn more about them by checking their reviews on the Add-ons site.
Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
Next Steps:
(1) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help surface undisclosed bundle items that snuck in with some software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it. Take out as much trash as possible here.
(2) Disable suspicious plugins. Open Firefox's Add-ons page again, then in the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".
(3) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.
Success?