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Firefox crashes

  • 8 bhfreagra
  • 2 leis an bhfadhb seo
  • 338 views
  • Freagra is déanaí ó danieljgates

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Recently, I have had Firefox continually crash. I typically only have a few tabs open. I use Yahoo for my mail, which is typically open and facebook. The crash is not immediate, but after a few seconds.

I have tried to follow all the troubleshooting steps. I have started in safe mode. I have reinstalled. I have cleared all cache/cookies/history. I have set everything back to default.

Worse yet, I cannot even try to launch the Troubleshooting Information link or submit a question to mozilla support from Firefox as they both crash.

Therefore, I am using Chrome to submit this ticket.

Let me know if there is anything else you may need. I really, really want to get back to using Firefox.

Thanks.

Daniel

Athraithe ag danieljgates ar

Réiteach roghnaithe

thanks, this looks like a crash related to hardware acceleration - please try updating your graphics driver, or in case there is no new version available at the moment, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

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All Replies (8)

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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the firefox location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

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bp-d702a0c4-3901-4a9c-91ca-8accb2150912 9/12/2015 10:20 AM bp-63d8902b-96a7-4f29-b0b5-c146a2150912 9/12/2015 9:58 AM bp-7ebba2b5-8ac1-4b00-9fae-c16042150912 9/12/2015 9:56 AM bp-4212eaee-e22a-477a-84f1-f5aac2150912 9/12/2015 9:56 AM bp-2f316352-f695-405c-a662-9d5f62150912 9/11/2015 11:17 PM bp-b32ee57b-e94d-4a9d-9ed5-4b0432150912 9/11/2015 11:06 PM bp-6ba433a0-d64a-4360-92b3-3ebaa2150912 9/11/2015 11:00 PM

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I am trying to see if it is Yahoo or facebook but just running each in a single tab. Yahoo has caused a crash so far.

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So did facebook. Worse yet, I was just sitting in it. Just reading. No games, no links.

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Réiteach Roghnaithe

thanks, this looks like a crash related to hardware acceleration - please try updating your graphics driver, or in case there is no new version available at the moment, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

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Trying this now. I will let you know.

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It seems to be working. I can launch the Troubleshooting Information link and if this gets posted, I can submit a question/reply.

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Thank you very much!!!!!!