Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Version 38.2 can't read messages and subject does not match sender on many emails

  • 5 fhreagra
  • 7 leis an bhfadhb seo
  • 9 views
  • Freagra is déanaí ó user01229325

more options

No problems until 38.2. Many emails blank and/ subject and sender info do not 'jive'....as if subject and sender info are 'mixed-up'. Can I reinstall (or restore)the previous version which worked fine?

No problems until 38.2. Many emails blank and/ subject and sender info do not 'jive'....as if subject and sender info are 'mixed-up'. Can I reinstall (or restore)the previous version which worked fine?

Réiteach roghnaithe

right click the folder, select properties and then the repair button.

Read this answer in context 👍 4

All Replies (5)

more options

Please start Thunderbird in safe mode per https://support.mozilla.org/en-US/kb/safe-mode

Does problem go away? If not please post your screen shot here per https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

more options

Any email received earlier that 7:00 am 8/19/15 has no content when opened. This affects about a month worth of email.....before 7/14 seems OK. The inbox subjects are intact but when you try to view an unreadable email, the last readable email, (see uploaded image) 'hijacks' the sender info location in the blank email...note that the subject tab of the unreadable email is still readable. Any thoughts?

more options

Réiteach Roghnaithe

right click the folder, select properties and then the repair button.

more options

The "repair" solved the issue and realigned content. It did appear though that the un-openable emails may have dissapeared. Perhaps the issue was caused by an interruption while deleting email the the repair completed the process? At any rate thanks for the fix and I am moving on!

more options

This is usually caused by poor email maintenance and folder corruption. This article might be a good read to help prevent future problems.

http://kb.mozillazine.org/Keep_it_working_-_Thunderbird