Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

yesterday my computer automatically upgraded to version 36.0. The bookmark toolbar vanished even though it is checked.

  • 7 bhfreagra
  • 1 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó FredMcD

more options

Bookmark tool bar shows if I'm in customization but nothing is there and no bookmarks will save. I've done both a refresh and uninstall/reinstall and nothing changes.

Bookmark tool bar shows if I'm in customization but nothing is there and no bookmarks will save. I've done both a refresh and uninstall/reinstall and nothing changes.

Réiteach roghnaithe

crislevin said

Locate your profile by click "start", type "%APPDATA%" (all cap), press enter to open the folder, and delete "Mozilla" there.

DON'T DO THAT ! ! ! !

Deleting that folder will remove all profile informaton.

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the places.sqlite file. Then rename or delete it. Restart Firefox.

Read this answer in context 👍 1

All Replies (7)

more options

Update to 36.01

more options

I did later upgrade to 36.1 and nothing changed. The problem I reported remains unchanged.

more options

does removing profile help?

Locate your profile by click "start", type "%APPDATA%" (all cap), press enter to open the folder, and delete "Mozilla" there.

more options

Réiteach Roghnaithe

crislevin said

Locate your profile by click "start", type "%APPDATA%" (all cap), press enter to open the folder, and delete "Mozilla" there.

DON'T DO THAT ! ! ! !

Deleting that folder will remove all profile informaton.

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the places.sqlite file. Then rename or delete it. Restart Firefox.

more options

i agree that we should aim for non-invasive advice. so for future reference it would be better to rename folders and files first instead of deleting them...

more options

SuzQ said

Bookmark tool bar shows if I'm in customization but nothing is there and no bookmarks will save. I've done both a refresh and uninstall/reinstall and nothing changes.

tSuzQ said

Bookmark tool bar shows if I'm in customization but nothing is there and no bookmarks will save. I've done both a refresh and uninstall/reinstall and nothing changes.

This answer from Fred WORKED!! Thank You!

more options

Glad to help.