Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Learn More

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

No Password

  • 1 antwurd
  • 2 hawwe dit probleem
  • 3 werjeftes
  • Lêste antwurd fan MagsMoz

chris.g.stoddard
chris.g.stoddard
more options

I did a dumb thing and need help recovering. I purchased the Mozilla VPN and it asked for a email. I thought it was creating an account but it never asked for a password. After the transaction it said an email was sent to that new xxx@mozilla.com email. So now I have a mozilla email that is not associated with an account, nor a password. I am stuck trying to figure out how to access that email. I did create a FireFox account using a gmail account and tried using the mozilla email address as the secondary email but it said that email was already used. Any pointers would be appreciated.

I did a dumb thing and need help recovering. I purchased the Mozilla VPN and it asked for a email. I thought it was creating an account but it never asked for a password. After the transaction it said an email was sent to that new xxx@mozilla.com email. So now I have a mozilla email that is not associated with an account, nor a password. I am stuck trying to figure out how to access that email. I did create a FireFox account using a gmail account and tried using the mozilla email address as the secondary email but it said that email was already used. Any pointers would be appreciated.

Alle antwurden (1)

MagsMoz
MagsMoz
  • Moderator
more options

Hi there,

I am really sorry this happened! When registering for Mozilla VPN you have to use an existing email address, we are sorry for the misunderstanding. We are currently working on improving this flow, so it wont happen again.

Could you please send me a private message with your email address that you have signed up with and an existing email address where I can reach out to you? Thanks!