Firefox crashes when I open it on MacBook pro, OS 10.7.5. Same in safe mode. Uninstalled & reinstalled-same.
This started about 3 days ago. Just installed Windows update. No effect on FF performance. Typically, it opens, is "embarrassed" it can't open old pages, and then the little colored pinwheel starts to spin. Other browsers work fine.
Can't open troubleshooting app or find help-troubleshooting info.
Toutes les réponses (4)
We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.
- (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
(OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder. - Open the 5 most recent files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Thank you very much.
The "submitted" folder has 3 entries. ( recently uninstalled and then reinstalled from a new download.)
bp-577e6cce-b518-4a86-9b6a-9d4ed2130320.tx
bp-50313f48-348f-41b6-8f32-18c7f2130307.txt
bp-fbb0a153-80f8-40bb-88b6-fd2b12130514.txt
Greg
Hello,
Please make sure you have version 24.0
I was able to pull up one of the reports and from what I see, it's from version 20.
I recommend Safe mode:
Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
- On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
- On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
- Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.
Thank you.
The first two reports haven't been submitted, but the third report is a problem with the Flash plugin in an older Firefox 20 version, so that doesn't apply either unless you still run this older Firefox version.
I'm confused by you writing "Just installed Windows update" because you appear to be on a MacBook.
You can also do a check for corrupted and duplicate fonts and other font issues:
- http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts
- http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html