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email messages twice now load different here on Firefox than on IE

DakotaLady
DakotaLady
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I'm a newbie here on Firefox. It was suggested by the tech team at BlueMountain.com greeting cards that their site works better with Firefox than IE. I have kept the bare essential of IE 8 on my SONY VAIO 'loaded' with Windows 8.

I received an email from a friend with a cute joke-of-the day and the punch line wouldn't load on outlook.com on the Firefox site but it did load when I went to outlook.com over on IE,

Recently I received an email from Microsoft Security for home users. When I opened it here on Firefox the entire background was a deep green ... unreadable. So I went to my outlook.com site over on IE and opened the email there and it was the way we would expect a letter or newsletter to be. Completely readable and no dark green background.

In both cases I tapped the F5 key several times while on Firefox hoping that would correct the issue but it didn't phase it at all. Earlier today I did the partial reload of Firefox and that too didn't correct it either.

I'm a newbie here on Firefox. It was suggested by the tech team at BlueMountain.com greeting cards that their site works better with Firefox than IE. I have kept the bare essential of IE 8 on my SONY VAIO 'loaded' with Windows 8. I received an email from a friend with a cute joke-of-the day and the punch line wouldn't load on outlook.com on the Firefox site but it did load when I went to outlook.com over on IE, Recently I received an email from Microsoft Security for home users. When I opened it here on Firefox the entire background was a deep green ... unreadable. So I went to my outlook.com site over on IE and opened the email there and it was the way we would expect a letter or newsletter to be. Completely readable and no dark green background. In both cases I tapped the F5 key several times while on Firefox hoping that would correct the issue but it didn't phase it at all. Earlier today I did the partial reload of Firefox and that too didn't correct it either.

Toutes les réponses (1)

iamjayakumars
iamjayakumars
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HI, when you sign in to Outlook.com, it redirects to blank a page and redirects to Inbox, if your internet is slow, you can see the blank page.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")