Why has the Internet stopped working?
I am getting the message "unable to connect". There are no problems with the connection, but I can't get online. I also have explorer and wonder if there is some issue with the security (Norton). I've tried resetting Firefox but didn't work. Thanks.
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Firefox can't load websites but other browsers can is a good place to start
Thanks. I can't get on using other browsers either, but this seemed to happen as a result of an update to Firefox.
an update to Firefox won't break the internet for your whole computer. Do you have other computers on the same connection? Are they working?
I am using an iPad off the same connection so no problem with that. Also the network diagnostics doesn't detect any problem.
It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See: