Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

won't let me log-in

  • 2 réponses
  • 2 ont ce problème
  • 6 vues
  • Dernière réponse par cor-el

ddortega12
ddortega12
more options

Won't let me log-in. Reset password 3 times & still can't get logged-in. What do I do now?

Won't let me log-in. Reset password 3 times & still can't get logged-in. What do I do now?

Toutes les réponses (2)

the-edmeister
the-edmeister
  • Moderator
more options

Log in where?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Such issues can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

If you've save a name and password for the site then try to remove them.

Use these steps to remove saved (form) data from a drop down list:

  1. Click the (empty) input field on the web page to open the drop down list
  2. Highlight an entry in the drop down list
  3. Press the Delete key (on Mac: Shift+Delete) to remove it.